AI-First Marketing Generalist & Agent Manager

The posting, as Harmony wrote it

About Harmony

Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.

With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.

AI-FIRST MARKETING GENERALIST & AGENT MANAGER

Company: Harmony Reports to: Gadi BenMark, CMO Team: You, plus a workforce of AI marketing agents (paid media, copy, research, orchestration). Location: New York City. Strong preference for in-office 4 days a week. Level / comp: Flexible, calibrated to the person. We'll scope seniority and compensation to the right builder rather than force-fit a band.

THE ONE-LINE VERSION

We sell AI agents. We run our marketing on them too. We need the human who commands that agent workforce, owns the output, and moves fast enough that the CMO can stay on strategy.

WHY THIS ROLE EXISTS

Harmony is an AI-native company. Our marketing should be the proof.

Today the CMO directs the agents, runs paid, builds the decks, writes the keynotes, and ships the banners. That does not scale. This role takes the operating layer off the CMO's plate: you run paid media across every channel, you produce the brand and content output AI-first, and you make the agents themselves better over time.

This is not a MarTech or Marketing Operations role. That function is owned. This role owns creative, content, and paid growth, executed through AI agents.

WHAT YOU'LL OWN

• EMAIL MARKETING, RUN AGENTICALLY
• Own the whole email program:
• Launch and product announcements
• Webinar and event invites
• Nurture and follow-up sequences
• Newsletters
• Agents draft, segment, and quality-check the work.
• You set the strategy, judge the output, and own the results.
• Run a real test discipline: judge the subject line on opens and the body on clicks, never in the same split.
• Own deliverability and list health:
• Sender reputation
• Domain rotation
• Inbox placement
• Report in pipeline and meetings, not just opens.
• CONTENT SYNDICATION
• Own the program end to end:
• Vendor selection
• Lead specifications and ideal customer profile (ICP) filters
• The assets that go out
• Build the follow-up engine that turns a syndicated lead into a conversation, with every email carrying the bridge from the source to Harmony.
• Judge every vendor and every asset on cost per completed meeting, not lead volume.
• CONVERSION RATE O

[…]
ains and pressures, and use that to judge what will actually land before you spend a dollar or ship a slide. Customer-centric thinking is how you separate the agent output that works from the output that only looks good.

• You have taste. You know the difference between AI output and good AI output, and you close that gap by hand.
• You move at hacker speed. You ship the MVP, measure, and iterate. You don't wait for permission or perfect.
• You write well. Clear, concise, no fluff. You can make a slide, a banner, and a LinkedIn post all sound like us.

NICE TO HAVE

• B2B SaaS or developer / IT-audience experience.
• Hands-on with no-code and automation tools (Zapier, Make, n8n, Retool, or similar) and with LLM tooling.
• Design sensibility in a deck tool and a basic creative tool.
• Comfortable behind a camera and in a video-editing tool, and willing to travel to customer sites for shoots.
• You've stood up a paid channel from zero.

HOW WE'LL EVALUATE YOU (THE WORK SAMPLE BEATS THE RESUME)

• Show us something you built and grew yourself. The scrappier and more self-directed, the better.
• Show us a marketing agent, workflow, or automation you set up, and what it now does without you.
• A short live exercise: take one Harmony asset (a deck slide, an ad, a banner) and make it better with agents in front of us. We care how you direct the work, not just the result. Bonus if you frame it as a goal with a checkable "Done when..." bar.

Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.