Director of Revenue Operations

The posting, as Harmony wrote it

About Harmony

Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.

With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.

ABOUT THE ROLE

We bring that same approach to how we run our business. As Harmony’s first Director of Revenue Operations, you’ll build the systems, data, processes, and AI-powered workflows that support Sales, Marketing, Customer Success, and Deal Desk. You’ll combine operational judgment with hands-on technical work, using AI agents, automation, and internal tools to improve how our teams plan, execute, and make decisions.

Reporting directly to the CEO, you’ll partner closely with the CRO and CMO to establish a trusted view of pipeline, forecasts, marketing ROI, and revenue performance. You’ll own the models and analysis that guide investments in headcount, technology, and programs—and build the workflows that turn those decisions into action.

This is a hands-on individual contributor role with company-wide responsibility. You should be comfortable administering Salesforce, building a capacity model, connecting systems, and deploying an AI agent that saves the team hours of manual work. Our stack includes Salesforce, HubSpot, Gong, Nooks, Ocean.io http://Ocean.io, LinkedIn Sales Navigator, and Claude, alongside tools and workflows built in-house.

You’ll move quickly, work closely with stakeholders, and document decisions so the systems you build can grow with Harmony.

WHAT YOU'LL DO

REVENUE STRATEGY AND PLANNING

• Partner with executive and GTM leadership on annual and quarterly planning, including bookings targets, capacity, headcount, and budgets. Build models that make assumptions clear and allow teams to compare scenarios.
• Partner with the CRO on territories, quotas, and sales compensation plans. Use automation to administer commissions accurately and on time, with clear checks and exception handling.
• Establish a repeatable forecasting and pipeline review process. Build AI agents that identify stalled deals, missing next steps, and changes in deal risk, and help sales leaders decide where to act.
• Partner with the CMO to measure marketing investment from first touch through opportunity creation and ARR. Automate recurring analysis and surface changes in channel performance, conversion, and acquisition efficiency.
• Improve SDR productivity through account research, prioritization, and prospecting wor

[…]
engineering approach to operations: comfort connecting systems, working with APIs and automation tools, and using AI-assisted coding to solve business problems.

• A track record of building forecasting models, territory and quota plans, and sales compensation programs.
• Strong analytical skills, advanced spreadsheet proficiency, and experience with BI tools and SaaS metrics such as ARR, NRR, CAC, LTV, and pipeline coverage.
• Experience managing deal desk, pricing approvals, or quote-to-cash processes.
• The ability to build processes from scratch, prioritize in ambiguity, and take full ownership as an individual contributor.
• Clear written and verbal communication, including presenting recommendations to executives and the board.
• Availability to work from Harmony’s New York City office four days per week.

ADDITIONAL EXPERIENCE WE VALUE

• Joining an early-stage B2B SaaS company as its first RevOps hire.
• Supporting sales to enterprise IT, HR, or service management buyers.
• Working with HubSpot, Gong, Nooks, Ocean.io http://Ocean.io, and LinkedIn Sales Navigator.
• Supporting international GTM teams, including EMEA and Israel.
• A Finance or FP&A background, including partnership on billing and revenue recognition.
• Salesforce Administrator or other relevant certifications.

COMPENSATION AND BENEFITS

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company matching.
• High-quality equipment for your work.

Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.