Collections Manager

The posting, as Harness wrote it

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

Position Summary

Harness is seeking a Collections Manager to own accounts receivable and cash collections for our fast-growing SaaS business, as part of the Revenue Accounting team. This is a senior individual-contributor role for someone who drives cash in, reduces days sales outstanding, and builds the collections infrastructure to scale with the business.

The ideal candidate is an operator who works independently, maintains audit-ready processes, and acts as the go-to expert and escalation point for collections across Finance, Sales, Legal, and DealOps. You will partner closely with the billing team to keep invoicing accurate, but your focus is the full collections lifecycle: from credit review through cash application, dispute resolution, and reporting.

About the role

Collections & AR Lifecycle Management

• End-to-end ownership: Own the AR aging cycle across the customer base; monitor outstanding balances, prioritize outreach, and drive timely collection of past-due accounts.
• Strategic collections: Develop tailored collection strategies for key and high-risk accounts, including executive-level escalations and payment plan negotiations.
• Forecasting: Partner with Finance to forecast cash receipts and flag collection risk, reserves, and write-off candidates ahead of period close.
• Escalation and mentorship: Serve as the escalation point and subject matter expert for collections; coach team members on best practices and set ou

[…]

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website ( https://consumer.ftc.gov/articles/job-scams) , or you can contact your local law enforcement agency.