Account Analyst

The posting, as Hasbro wrote it

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.

Job Overview

Step into the Analyst role at Hasbro and play a key part in providing top-tier customer service. We are looking for an inquisitive, enthusiastic, and forward-thinking team member who enjoys examining details, posing the right questions, and resolving issues early. This position offers a valuable opportunity to develop your logistics career, focusing on on-time shipping, high fill percentages, and smooth vendor processes, with hands-on exposure to order processing and retail compliance. Located in Boston, MA, you will collaborate with multiple departments to deliver outstanding results for our clients.

Location and Work Arrangement

This role is based at our Boston, Massachusetts office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays.

What You'll Do

• Complete day-to-day order activity for assigned, less complex retail accounts, communicating directly with customers on order adjustments and keeping Sales/Replenishment informed.
• Research and resolve routine purchase order discrepancies and order exceptions (pricing, case-pack/UPC errors, order blocks), bringing up complex issues to the Senior Analyst.
• Run open-order analysis against allocation plans and available inventory using Systems, Applications, and Products (SAP) automated transaction tools and carry out inventory availability plans to meet in-full targets.
• Proactively flag at-risk appointed arrival dates and in-transit issues, request retailer date changes early to prevent not-on-time charges, and complete agreed-upon resolutions with Logistics and Sales.
• Proactively flag at-risk appointed arrival dates and in-transit issues, request retailer date changes early to prevent not-on-time charges, and complete agreed-upon resolutions and peak-period shipping plans in partnership with Logistics, Sales, Management, and Replenishment.
• Follow established account management procedures and retail guidelines, bringing curiosity and fresh ideas for improvement.
• Partner with the outsourced order processing team on order entry, exceptions, and quality checks in SAP, serving as an escalation point for assigned accounts.
• Research compliance charges (fill rate, not-on-time, UPC/case-pack) for assigned accounts, help prepare retailer disputes with supporting documentation, and flag root causes to prevent repeat charges.
• Provide occasional evening and weekend coverage du

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Accommodations

If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process.

Notice Regarding Hasbro’s use of AI in the Recruitment Process

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.

How it works: Talent Matching compares information from your resume and application responses with job-related criteria established and weighted by Hasbro’s recruiting and hiring teams. Depending on the role, these criteria may include relevant skills, work experience, prior job titles, and industry experience. The tool then assigns a match category to help organize applications for review.

Human oversight: Talent Matching supports — but does not replace — human review. It does not automatically advance or reject candidates or make employment decisions. Hasbro’s recruiters and hiring managers review applications and remain responsible for all hiring decisions.

Greenhouse has published the results of an independent bias audit of Talent Matching. View the Greenhouse Talent Matching audit results .

The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.

Pay Range
$76,500 — $114,800 USD

Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:

• Health & Wellness
• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development
• Exclusive Perks

Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.