Product Manager

The posting, as Hearst wrote it

The Opportunity

Getting paid accurately and on time is what keeps a home care agency's doors open. Behind every clean claim is a chain of work - eligibility checked, authorization tracked, a visit verified, a code applied correctly, a denial worked before it ages out - and our software either makes that chain hold or makes it someone's long afternoon.

We’re looking for a Product Manager to own that work across Homecare Homebase (HCHB) ’s revenue cycle and personal care capabilities. On the revenue cycle side, you'll shape how agencies handle billing, claims, payer requirements, denials, and collections across Medicare, Medicaid, and managed care. On the personal care side, you'll work on the operational core - caregiver scheduling, visit verification, authorizations, and the state and payer program rules that govern it all.

You'll take capabilities from a rough problem statement through discovery, delivery, launch, and the iteration that follows, working alongside Engineering, Architecture, Revenue Cycle Operations, Clinical, Analytics, User Experience, and the business leaders who know our clients best. Automation and AI run through this work - in claims scrubbing, eligibility, coding support, denial prediction, and document handling - and you'll help decide where they genuinely earn their place.

This role suits someone who finds the details interesting rather than tedious: you want to understand why a payer rejects a claim, how an authorization actually gets consumed, and what a scheduler is really doing at 6 a.m. when three caregivers call out.

Hybrid: This hybrid role is based in Dallas, Texas .

What You’ll Do

Own the Product, End to End

• Carry revenue cycle and personal care capabilities through the full lifecycle - discovery, definition, delivery, launch, measurement, and what comes next.
• Get close to the problem. Sit with billers, collectors, schedulers, and agency operators; study their workflows; find where money and time leak out of the process.
• Turn what you learn into clear product concepts, requirements, specifications, user stories, acceptance criteria, and success metrics.
• Shape the roadmap for your product areas in partnership with product leadership and cross-functional stakeholders.
• Translate strategy into delivery plans that hold user value, technical feasibility, payer and regulatory reality, and business impact in the same frame.
• Let evidence drive priorities - clean claim rates, days in AR, denial and rejection trends, schedule fill rates, user research, and honest stakeholder feedback.
• Stay hands-on through analysis, design, testing, integration, launch readiness, and post-launch measurement.

Lead Across Teams

• Partner closely with Engineering, Architecture, Security, DevOps, Analytics, and User Experience to define, build, and improve your capabilities.
• Work directly with Revenue Cycle Operations and Client Success to understand where agencies are struggling and what would actually mov

[…]
eferred Qualifications

• 7+ years of related product management experience.
• Direct experience with home health, hospice, or personal care revenue cycle - including Medicare PDGM, Medicaid and waiver programs, managed care, and multi-payer billing.
• Familiarity with claims and remittance transaction standards (837/835), clearinghouse integration, eligibility verification, and payer connectivity.
• Experience with personal care operations: caregiver scheduling and matching, Electronic Visit Verification, authorization tracking, and state program compliance.
• Experience with AI-enabled or automated capabilities such as claims scrubbing, coding support, denial prediction, or document extraction.
• Experience leading cross-functional product work on complex technical or business initiatives.
• Direct partnership with clients, billers, agency operators, or other operational stakeholders.
• Bachelor's degree or equivalent practical experience in a relevant field.

Additional Information

Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.

What You Can Expect From Us

We don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.

• Meaningful work. Make a difference in the lives of clinicians and home-based care teams—and ultimately the patients they serve.
• Leaders who care. Work in a culture where leaders value, support and invest in their people.
• Flexibility. We value work-life balance and offer career opportunities designed to support life’s changing demands.
• A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We’d love to hear from you.