Associate Director, Customer Success – Life Sciences

The posting, as Helix wrote it

Who We Are & What We Do

At Helix, our mission is simple: to help everyone improve their lives through their DNA.

Ready to make a real-world impact with your skills? At Helix, we're transforming healthcare by making genomics a standard of care. We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice. Join us in building a future where healthcare is personalized, proactive, and powered by genomics.

What is special about this role?

Helix's Life Science business sits at the center of how biopharma partners realize value from the Helix Research Network, spanning data licensing, sponsored testing programs, and clinical development engagements. As the owner of Customer Success for Life Science, you'll drive how Helix delivers success across this business and own the partner relationships that fuel its growth. Helix is an AI-forward company, and this role is expected to use AI tooling to work smarter and scale their own impact from day one.

As an Associate Director, Customer Success (Life Science), you will:

• Own end-to-end customer success for Helix's Life Science data licensing business, sponsored testing programs, and clinical development engagements as the primary relationship owner across the portfolio.
• Build strong relationships between our Delivery/Technical team to ensure implementation and technical delivery translate into a seamless customer experience.
• Develop deep fluency in the Helix product and the Helix Research Network to proactively identify upsell and expansion opportunities, packaging and sharing them with the BD lead.
• Serve as the voice of the customer internally, synthesizing feedback into clear, actionable input for product and technical teams to improve the platform and data offerings.
• Define and own the operating model for Customer Success within Life Science, the processes, cadences, and playbooks the function will run on as it scales.
• As Life Science customer volume grows, help shape and lead the team that supports it. This is inclusive of coaching, mentoring and development of more junior members of the cross functional team.
• Use AI tools to scale your own effectiveness, from managing multiple concurrent engagements to synthesizing customer feedback and account intelligence, and bring that fluency to how the team operates as it grows.
• Build trusted, senior-level relationships with partner organizations, acting as a credible, consistent point of contact across the life of each engagement.
• Represent Customer Success in Life Science leadership and strategy discussions, ensuring the function's priorities are aligned with broader business goals.

About you

• 10+ years managing strategic partner relationships in biopharma or life sciences related to RWD / data licensing, sponsored research/testing programs, or clinical development
• 3+ years of direct people leadership experience
• Highly organized, with the ability to effec

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edicated, passionate, down-to-earth, curious, warm, and thoughtful people, we also provide great benefits:

• Comprehensive Health Insurance with Date of Hire eligibility
• Above average employer paid premium coverage
• 12 weeks Helix Paid Parental Leave option
• 401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire
• Comprehensive Well-Being Benefits
• Flexible PTO
• Remote options for many roles and a home office stipend

What To Expect During Your First 90 days

• First 30 days: you’ll spend time learning the Helix way, completing training and onboarding for your roles, and getting introduced to your team and relevant stakeholders. You’ll also gain a deeper understanding of our customers, our products, the impact we make in the lives of our communities, and how to thrive at Helix through participation in Helix U.
• Day 30 - 60: you’ll spend time contributing to projects, deeply familiarizing yourself with team and company processes, and developing a deeper understanding of Helix’s products, services and capabilities.
• Day 60 - 90: you’ll build your OKRs with your manager, start to take ownership of projects and initiatives on your team, and begin to demonstrate your impact on the Helix mission.

To learn how Helix collects, uses, and protects your personal information during the recruitment process, please review our Privacy Notice .

Helix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

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Compensation
The base pay range for this role is $162,000 – $217,500 per year.