Senior AI Engineer, Proactive Comms

The posting, as Hinge Health wrote it

THE OPPORTUNITY

Join the team building the intelligence behind Hinge Health’s proactive member experience. The Proactive Communications & Notifications pod is creating the systems that determine what message a member receives, when they receive it, and which channel is most helpful. When these decisions are timely, relevant, and respectful, they can help members stay engaged with care and make progress toward better health outcomes.

As a Senior AI Engineer focused on MLOps and distributed systems, you will own the production path that turns models and AI capabilities into dependable member-facing experiences. You’ll design and operate the deployment, serving, release automation, monitoring, rollback, orchestration, and backend integration systems that make AI reliable, observable, scalable, and cost-conscious in production.

You’ll work closely with ML Scientists, Data Scientists, Data Engineering, Product, and Software Engineering. This role is a strong fit for an MLOps-oriented software engineer who brings deep backend and distributed-systems judgment. You do not need to be a research scientist or own model training strategy; your impact will come from making AI capabilities safe to ship, easy to operate, and straightforward for the team to improve.

WHAT YOU’LL ACCOMPLISH

IN YOUR FIRST 3 MONTHS

• Build context on Hinge Health’s member experience, communication systems, model lifecycle, data flows, and operational requirements.
• Establish a clear baseline for the health of key AI-backed services, including service-level objectives, deployment paths, observability, failure modes, and operational ownership.
• Ship targeted improvements to developer experience, testing, release safety, or incident response that make the team faster and more predictable.

IN YOUR FIRST 6 MONTHS

• Own the design and delivery of a production MLOps or distributed-systems initiative from technical plan through rollout, measurement, and iteration.
• Build or improve safe promotion patterns for model-backed services, including versioning, configuration, feature flags, canaries, rollback, and recovery.
• Partner with ML Scientists and Data Engineering to define durable interfaces, data contracts, feature inputs, freshness expectations, evaluation hooks, and production-readiness criteria.

IN YOUR FIRST YEAR

• Operate reliable online and batch inference capabilities that meet clear contracts for latency, availability, correctness, resiliency, observability, and cost.
• Create reusable patterns for APIs, services, queues, durable workflows, monitoring, and incident response that help the pod integrate AI into notifications, personalization, send-time optimization, and related experiences.
• Lead through influence by shaping technical decisions, mentoring engineers, raising the quality bar through design and code review, and connecting system reliability to outcomes such as message relevance, engagement, reduced communication fatigue, and sus

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edical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development.
• Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.

CULTURE & ENGAGEMENT

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/

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