Senior Care Coordinator

The posting, as Hinge Health wrote it

THE OPPORTUNITY

Helping members navigate healthcare starts with clear guidance and support at each step of their care journey. As a Senior Flex Care Coordinator on Hinge Health’s Clinical Operations team, you’ll be a trusted point of contact who helps members navigate specialist visits, imaging, physical therapy, surgery, procedures, and other in-person care. You’ll support HingeSelect, a first-of-its-kind integrated care program, and a broader range of member needs, connecting members, providers, and care teams as new partnerships, pathways, and product capabilities evolve.

This role is called “Flex” for a reason. You’ll bring adaptability, resilience, and a learn-it-all mindset to evolving workflows, tools, and member needs. You’ll embrace technology-enabled care delivery to identify provider options, coordinate referrals and keep digital and in-person care connected.

Please note that this position will support either Eastern or Pacific Time Zone scheduling. Based on team coverage needs, candidates must be available to work their assigned schedule regardless of their location

WHAT YOU’LL ACCOMPLISH

• In your first 3 months, learn the care coordination workflows, tools, and partner processes, and build confidence supporting members through routine next steps.
• Provide timely, clear outreach to members and help them understand what to expect as they move from referral to completed services.
• Explain provider options, network status, benefits, expected costs, referrals, and prior authorization requirements so members can make informed decisions.
• Coordinate specialist evaluations, imaging, physical therapy, surgery, procedures, and other in-person care, following up to help keep care moving.
• In your first 6 months, manage a varied caseload with empathy, responsiveness, accurate documentation, and reliable follow-through.
• Partner with provider offices and Hinge Health care teams to coordinate appointments, clinical information, transitions, and follow-up to keep digital and in-person care connected.
• Identify and work through barriers to care, closing communication loops with members, providers, and internal partners.
• In your first year, share insights from member and provider interactions to help improve coordination and the care experience as HingeSelect and Hinge Health’s care model evolve.

WHO YOU ARE

• You put members first, building trust through empathy, clarity, and follow-through.
• You are resourceful and organized, and can navigate health-plan requirements, provider networks, referrals, authorizations, and care transitions.
• You communicate clearly and proactively, listen carefully, ask clarifying questions, and close loops with members and partners.
• You take accountability for a varied caseload, work accurately, protect member information, and follow through on commitments.
• You are change agile and a learn-it-all: you adapt to ambiguity, pick up new tools and workflows quickly, a

[…]
port for your learning and development.

• Grow with us: Discounted company stock through our ESPP, with easy payroll deductions.

CULTURE AND ENGAGEMENT

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you need assistance or an accommodation due to a disability, let your recruiter know.

By submitting your application, you acknowledge that we use your personal data as outlined in our Personnel and Candidate Privacy Policy https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/.

Beware of phishing attempts: Fraudsters may impersonate employees and send fake job offers to steal sensitive information. We’ll never ask for financial details during the hiring process and only use “@hingehealth.com http://hingehealth.com” email addresses. If you receive a suspicious offer, stop communicating and report it to the U.S. FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.