Supply Chain Program Manager: Inbound

The posting, as Hinge Health wrote it

ABOUT THE ROLE

Hinge Health is seeking a highly skilled Supply Chain Program Manager to join the company's Logistics team. As the Supply Chain Program Manager, Inbound, you will own the end-to-end inbound process for international products, partnering with vendors, our customs broker, logistics, and cross-functional hardware teams to keep inbound operations running smoothly.

This role is ideal for an experienced supply chain or operations program manager who enjoys solving practical problems, improving established processes, and seeing the direct impact of their work. You will manage vendor-facing programs, customs and duty workflows, commercial documentation, and invoice validation while helping Hinge Health deliver products to members on time.

WHAT YOU’LL ACCOMPLISH

IN YOUR FIRST 3 MONTHS

• Take ownership of the existing inbound process and establish clear operating rhythms, responsibilities, and escalation paths.
• Build strong working relationships with international vendors, the customs broker, logistics partners, and Hardware Operations stakeholders.
• Review inbound product flows, customs and duty requirements, HS-code usage, commercial documentation, and invoice-validation practices.
• Identify the highest-impact process gaps and risks affecting product timing, cost, documentation quality, or vendor execution.
• Establish regular reporting on inbound status, exceptions, documentation issues, and actions required to keep products moving.

IN YOUR FIRST 6 MONTHS

• Manage the end-to-end inbound process for international products, from vendor coordination through customs clearance, receipt, and invoice validation.
• Coordinate with vendors and the customs broker to resolve documentation, classification, duty, and clearance issues.
• Ensure required commercial documents include accurate and relevant information, including appropriate HS codes and supporting details.
• Validate invoices against agreed pricing, shipment information, and supporting documentation, escalating discrepancies to the appropriate stakeholders.
• Partner with logistics and Hardware Operations to improve inbound handoffs, reduce avoidable delays, and maintain reliable product flow.
• Track vendor performance and recurring operational issues, then drive practical corrective actions with internal and external partners.

IN YOUR FIRST YEAR

• Enhance the scalability, consistency, and visibility of Hinge Health’s inbound operating process as product and vendor needs evolve.
• Develop and maintain clear process documentation, operating procedures, and controls for inbound execution, customs and duties, and invoice validation.
• Identify opportunities to reduce cost, improve vendor performance, and increase predictability across the inbound supply chain.
• Lead cross-functional initiatives that strengthen supply chain operations and support new product or hardware programs.
• Travel locally to vendors when needed to strengthen partn

[…]
edical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development.
• Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.

CULTURE & ENGAGEMENT

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.