Payroll Tax Specialist

The posting, as Homebase wrote it

Hi, Future Homie!

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

📍Your Impact Starts Here

We're building something new at Homebase: a dedicated Payroll Tax function within our Payroll Care Team focused on helping customers navigate payroll tax notices, filing questions, and account issues.

As a Payroll Tax Specialist, you'll help customers when payroll tax gets complicated. You'll investigate incoming tax notices, identify what happened, and resolve most issues independently using established processes and your growing expertise. For complex or higher-risk cases, you'll bring a clear recommendation and partner with senior teammates on the path forward.

You'll work directly with customers and closely with our Payroll Care and Payroll Operations teams. Along the way, you'll deepen your payroll tax expertise, strengthen our documentation, and help us spot recurring issues that can make our processes and product better.

You'll also use AI and automation to research issues faster, create clearer documentation, and make customer communication more effective, then measure the impact and share what works.

This is a role for someone ready to grow from learning the craft to owning it. You don't need to know every agency rule or every tax scenario. You do bring solid payroll tax fundamentals, strong attention to detail, sound judgment about when to escalate, and a drive to get better every day.

These are the key ways you’ll contribute and create impact in this role:

Drive Tax Notice Resolution: Primary Focus

• Review incoming payroll tax notices, investigate root cause, and determine the right next step using established processes and your own judgment.
• Cross-reference notices against customer tax profiles, payroll history, and filing records to understand what caused the issue.
• Resolve standard and moderately complex notice scenarios independently, and escalate novel, higher-risk, or high-dollar cases with a clear summary and recommendation.
• Communicate clearly with customers about what we're investigating, what information we need, and what they can expect next.
• Partner with Payroll Operations and other internal teammates to move tax issues to resolution and follow through on every open action.
• Track open notices, customer communications, next steps, and resolution timelines accurately in our ticketing system.
• Draft agency correspondence and penalty abatement requests, and maintain the documentation trail for each case.
• Document what you learn and update templates and guidance so recurring cases are handled faster and more consistently.
• Flag recurring issues and pa

[…]
ong-term disability coverage

• 🌟 Work Your Way: Work From Anywhere Month + meeting-free weeks yearly
• 🍽️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
• 💼 Our Hybrid Rhythm: We believe collaboration drives impact. That’s why Monday-Thursday are our required in-office days—a time to move faster as a team, build deeper connections, make better decisions, and build together.

What to Expect During the Interview Process

• Meet the Talent Acquisition team, Ivana L. https://www.linkedin.com/in/ivanaleon/
• Meet the Hiring Manager, Jess B. https://www.linkedin.com/in/jessicabensoncpp/
• Participate in a Case study and panel presentation in our Houston Office
• Meet with the Director of Customer Experience, Hamza K. https://www.linkedin.com/in/hamzakhan23/?lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B2IWRty9pQlGvN%2FJHmnQjig%3D%3D
• Background Check + Offer Stage
• Welcome to the team, Homie 🎉

💜 Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!

👋 Hey, We’re Homebase

Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 150,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2M+ workers—and we’re just getting started.

At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.