Senior Manager, Market Growth & Operations - Albuquerque

The posting, as Honor wrote it

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About us

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About the Team

Home Instead’s Owned & Operated (O&O) business is where we build, test, and refine the future of home care. Our markets combine world-class operations, innovative technology, and compassionate service—and the lessons we learn help elevate care across the broader Home Instead network.

About the Role

As Senior Manager, Market Growth & Operations, you will run and grow a Home Instead market. You will own its P&L, growth strategy, day-to-day performance, and local team—acting as both the business leader and the person who makes progress happen.

This is a highly hands-on, field-based role. You will personally build referral relationships, generate new business, lead the local operation, and solve problems as they arise. You will lead a multidisciplinary frontline team, help build the local talent bench, and set a high bar for performance, accountability, and client experience.

Your work will directly shape business results: growth, client engagement and retention, Care Professional retention, and quality. You will have the data and operating context to understand what is driving those outcomes—from P&L and territory analytics to referral strategy, workforce planning, and recruiting performance—and the ownership to act on what you find.

You will work in a lean, fast-moving environment with meaningful ownership and high visibility. Your market
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r adults; demonstrates resilience, empathy, and commitment to people-first care

Leadership Principles

Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role:

• Own the Outcome: Leaders are accountable for inputs and outcomes. They follow through end-to-end, marshaling the right resources, escalating when appropriate, but never treating delegation as abdication. They treat expanding scope as expanding obligation, not expanding distance from the details.
• Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary.
• Fly High & Dive Deep: Leaders operate at all levels. They know when to stay connected to the details to enable execution and when to stay high level and empower others. Leaders audit when data and anecdotes differ.
• Are Brutally Honest with Themselves: Leaders are self-aware. They are able to assess their strengths and weaknesses and objectively evaluate their performance, decisions, and behaviors. They are constantly evaluating whether their favored approach to solving a problem is indeed still the right one or whether new information suggests a new course.

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At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.