Client Growth Director

The posting, as Icp Globalcareers wrote it

About ICP
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

The Client Growth Director owns the commercial relationship for a portfolio of ICP's assigned accounts and is responsible for the booking number.
The role exists to create value and convert opportunities by bringing commercially led strategic thinking. CGD should have a sharp POV of their client, the context they operate in, the value & Solutions ICP can provide and full visibility of the whitespace – beyond existing projects and stakeholders.
The Client Growth Director engages at key points of the client lifecycle, nurturing trust and partnering with the Engagement Lead's delivery team. The CGD leads key growth conversations across full spectrum of stakeholders.
The role sits within the Sales organisation. The CGD leads and is accountable for commercial growth across the portfolio - renewals, upsell and cross-sell. The operating model is deliberately advisory and collaborative, rather than transactional.
Delivery, revenue recognition and client satisfaction are owned by the Engagement Lead , with whom the Client Growth Director works as a genuine partner.
The role exists to industrialise existing-account growth: to convert the whitespace of our accounts into a repeatable, well-qualified pipeline.
This role will report to the Chief Revenue Officer and Growth Partner and will collaborate with cross-functional teams across ICP. As part of the FY27
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• Engagement Lead — delivery counterpart; co-owns the account (delivery, revenue, margin, NPS).
• Solution Specialists — solutioning and proposals.
• Marketing — demand generation, contact coverage, CRM and campaigns.
• Partner Manager — partner-sourced opportunities, particularly technology (TIS).
• Legal, Finance, InfoSec — contracting, commercial terms and security reviews.
• New Business (BD) — receives accounts once they cross the £250k / 12-month handoff threshold.

External

• Client decision-makers, budget holders, buyers, champions across entire client organisation across the account's buying centres, and relevant technology / delivery partners.

EXPERIENCE AND QUALIFICATIONS
Required

• Proven track record building senior, trusted relationships in an enterprise, consultative account management or advisory environment, and consistently growing existing accounts through upsell and cross-sell.
• Experience owning complex, multi-stakeholder commercial processes and negotiating MSAs, SOWs and commercial terms with Legal, Finance and Procurement.
• Comfort bringing an independent point of view to senior client stakeholders, grounded in genuine subject-matter credibility rather than a purely transactional sales approach.
• Strong CRM discipline (HubSpot preferred) and reliable forecasting.
• Comfort operating in a split growth / delivery model, partnering closely with delivery leads as equals.

Preferred

• Domain knowledge in content operations and associated technology platforms DAM / PIM / PXM, digital shelf, creative operations, marketing technology or adjacent fields.

We're passionate about creating an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity and perspective are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do.