IT Salesforce Development Manager

The posting, as IDBNY wrote it

Position Summary

The Bank is seeking a qualified individual to serve as IT Application Manager responsible for the Salesforce platform and related customer engagement applications. This role serves as the primary technology leader and point of contact for Salesforce Sales Cloud, Financial Services Cloud, Marketing Cloud, Experience Cloud, and related integrations across the bank.

The IT Salesforce Development Manager is responsible for application strategy, architecture, development, support, governance, vendor management, project delivery, and team leadership. This is a hands-on leadership role requiring a combination of deep Salesforce expertise, application architecture experience, banking domain knowledge, project management, and strong communication skills. The individual will partner closely with business executives, relationship managers, product owners, operations teams, compliance teams, and senior management to deliver scalable technology solutions aligned with the bank's strategic objectives.

Primary Responsibilities

• Serve as the overall technology owner and primary point of contact for Salesforce and related CRM applications.
• Develop and maintain deep knowledge of the Salesforce ecosystem, including Sales Cloud, Financial Services Cloud(FSC), Marketing Cloud(SFMC), Experience Cloud, Service Cloud, DocuSign, Slack, Zoom, and third-party integrations.
• Define and execute the Salesforce platform roadmap aligned with business objectives and regulatory requirements.
• Establish governance standards, development frameworks, and architectural best practices across the Salesforce platform.
• Develop and maintain a deep knowledge of the in-scope applications, including what business functions are provided by each, the technical architecture, and all application interfaces.
• Application management - overall responsibility for the Salesforce & the related applications
• Lead application support team to provide End2End Application support for the Salesforce & related applications including End of day batch processing
• Manage vendor relationships
• Awareness of vendor product strategy, coming features, risks, issues
• Work with business and plan for yearly BAU operational budget. Assist in Yearly Strategic Projects/CAPEX Budgets
• Participating in the Application Incidence & Change Management process
• Strategic Projects Release Management & Post Release support
• Provide guidance to the technical staff for development activities and routine maintenance.
• Participate in technical design sessions including Architecture Review (ARB) where applicable
• Proactively monitor system issues and adherence to configurations standards. Lead issue resolution including reconciliation activities and data analysis and provide guidance to technical staff and business personnel.
• Monitor the bank's end-of-day processes and assist with problem resolution as needed; escalate when appropriate.
• Partner with Compliance, Risk Manageme

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logue concerning the individual’s accommodation needs; potential accommodations that may address the individual’s accommodation needs, including alternatives to a requested accommodation; and the difficulties that such potential accommodations may pose for the employer.

The Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee’s request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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