Senior Premium Solutions Manager - USA

The posting, as Ideals wrote it

GET TO KNOW US

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand https://www.g2.com/categories/virtual-data-room?tab=highest_rated in the secure business collaboration market. Trusted by over 2,000,000 business users at 300,000 companies worldwide, our data room platform powers hundreds of billion-dollar M&A deals every day for the world's top investment banks, advisory firms, and corporate dealmakers.

THE ROLE

We're looking for a Senior Premium Solutions Manager to join our remote team from Chicago and become the go-to operational partner for investment banking associates, analysts, and deal teams executing high-stakes M&A transactions. Working hand-in-hand with our Key Accounts sales team across the US, you'll ensure every advisory and investment banking client experiences flawless execution – from onboarding through deal close.

This role is for someone tech-savvy and sharp under pressure: capable of untangling complex issues quickly, communicating solutions with absolute clarity, and building instant credibility with some of the world's most demanding business professionals.

This is a unique opportunity to build a track record at the center of the world's most important M&A deals, inside a multinational, fast-evolving SaaS company.

The base compensation for this role will likely be between $75,000 to $90,000, with total compensation between $100,000 to $110,000.

WHAT YOU WILL DO

• Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination
• Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required
• Guide clients during onboarding, project launch, migrations, and other critical project phases
• Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate
• Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues
• Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management
• Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds
• Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team
• Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently
• Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items
• Share recurring issue patterns, workarounds, and best practice

[…]

• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools

FOR YOUR GROWTH

• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities

FOR YOUR WELL-BEING

• 100% employer-paid health insurance for US employees with a 401(k) match program
• Mental health activities reimbursement
• Sport benefit balance for sports activities and equipment
• Funding for sports competitions
• 20 business days of annual leave
• Paid health-related time off

EXTRA PERKS

• Budget for meetups with your local team
• Generous internal referral program

OUR CULTURE

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.

Discover more https://ideals.jobs/our-culture/

Ideals is an equal opportunity employer

At Ideals, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you need assistance or an accommodation due to a disability, you may inform us in the 'Additional information' field when submitting your application.