Project Coordinator

The posting, as Illumia, LLC wrote it

Who we are

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing

Job Summary / Purpose

The Program Manager, Campus Commerce Operations, supports business operations across the entire campus commerce portfolio of business. This role serves as a key operational point of contact spanning program management, product and pricing administration, and cross-functional coordination. The Program Manager ensures accurate settlement and reconciliation across off-campus and vending programs, maintains product and pricing master data in Microsoft Dynamics 365 (D365), and helps keep supply chain information flowing between the supply chain team and business leaders — all in service of a smooth, scalable, and client-focused operation.

Who you will work with

The Program Manager, Campus Commerce Operations works closely with clients, merchants, vendors, and transaction partners as a primary operational contact, and partners internally with the Support team, the supply chain team, product and pricing stakeholders, and business leaders across the campus commerce portfolio. This role coordinates across functions to keep programs running accurately and to support new program and partnership launches as the portfolio expands.

Key Responsibilities and Duties

Program Management

• Supports day-to-day operations by validating successful settlement processing for all off-campus programs and API (application programming interface) transaction partnerships.
• Resolves reconciliation questions for clients, merchants, vendors, and partners, and serves as point of contact for responding to and, when needed, escalating all written inquiries to the appropriate party.
• Leads daily case resolution with the Support team to drive client and support cases to close, and processes operations to onboard new merchant locations for off-campus and vending programs.
• Owns documentation (knowledge base) for off-campus and vending programs and leads meetings with clients, merchants, vendors, and partners.
• Manages, evaluates, and continuously improves

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be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

What is good to know

Competencies and Behaviors

• Collaboration and cross-functional communication across operations, support, supply chain, and business leadership.
• Adaptability and learning agility as the campus commerce portfolio and program set expand.
• Analytical problem-solving with strong attention to data accuracy and integrity.
• Ownership and follow-through in driving cases, reconciliations, and data updates to close.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment.
• Comprehensive employee assistance program (EAP).
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.