Vice President, Cloud Operations and IT

The posting, as Illumia, LLC wrote it

Who we are

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009

Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing

The Vice President, Cloud Operations and IT owns the health of Illumia’s UAT and production environments across Azure and AWS and leads the teams that run our cloud platforms and internal technology. Our platforms support higher education, healthcare and other campus environments, where they process payments, manage credentials and hold sensitive personal data. When our clients’ people cannot pay, enter a building or reach the services they rely on, they notice immediately.

This role leads an organization of about 50 people, including contract partners, in the United States, Ireland and India. Through four directors, the Vice President oversees cloud operations, cloud applications, site reliability, database administration and internal IT, and is accountable for uptime, incident response, change discipline, cloud cost and the operational side of our security and compliance commitments. The role also decides how far and how fast we let AI take on the work of monitoring, diagnosing and fixing production.

Key Responsibilities

Owns availability, performance and resilience of every environment our clients and our own teams depend on, with clear service level objectives that the role helps define, publishes and reports against

• Owns incident management and change management end to end: how we detect, respond, communicate, learn and prevent, and how we approve and release change without slowing the business down
• Manages cloud spend as an operating discipline, including the operating budget and the cloud portion of cost of revenue, with unit economics and forecasting that Finance and Product can trust
• Facilitates capacity planning, disaster recovery and resilience testing, and makes the business case for investment where reliabi

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tions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

• Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what’s possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
• Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of clients with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

This position is classified as EXEMPT under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.