Technical Account Manager

The posting, as Illumio wrote it

ONWARDS TOGETHER!

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.

Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

LOCATION: UNITED STATES REMOTE

OUR TEAM'S VISION

Technical Account Managers

Technical Account Managers exist to help customers sustain and expand the technical value of their Illumio investment. We serve as strategic technical advisors to our customers, ensuring that Illumio’s segmentation platform is fully adopted, optimized, and operationalized to deliver sustained, measurable business value. Through proactive engagement, deep technical expertise, and continuous alignment to customer priorities and operating models, we drive measurable outcomes by accelerating adoption, advancing platform maturity, and enabling customers to realize the full operational value of their investment—reducing risk and operating with confidence at scale.

Technical Account Managers work in close partnership with Customer Success Advisors, Professional Services, Support, Sales, and Engineering to deliver a seamless customer experience. By identifying risks early, guiding technical decision-making, and advancing platform maturity, TAMs ensure customers not only achieve their initial objectives but are positioned to advance technical maturity, optimize adoption, and maximize the operational value of the platform.

Joining the Technical Account Manager team means becoming part of a highly collaborative organization focused on technical excellence, customer advocacy, and outcome-driven engagement. If you’re passionate about solving complex technical challenges, providing strategic technical guidance, and helping customers maximize the impact of their cybersecurity investments, you’ll have the opportunity to make a meaningful and lasting impact.

YOUR IMPACT

• Serve as strategic technical advisors to customer stakeholders by understanding their security objectives, customer priorities, operating model, risk profile, platform maturity, and business priorities.
• Deliver structured TAM engagements that help customers fully adopt, optimize, and operationalize Illumio’s segmentation platform through onboarding support, adoption planning, operational reviews, value realization activities, and renewal or expansion readiness.
• Translate platform telemetry, adoption signals, support trends, and customer feedback into actionable guidance that advances platform maturity, improves operational confidence, and delivers sustained, measurable business value.
• Provide proactive strategic

[…]
d with the ability to connect those tools to customer outcomes.

• Familiarity with customer lifecycle motions such as onboarding, adoption, optimization, operationalization, expansion, renewal, QBRs, value realization reviews, health reviews, or executive stakeholder engagement.
• Organizational skills with the ability to prioritize work across multiple customer engagements, track risks and actions, and communicate status, outcomes, measurable value, and next steps clearly.
• Technical certifications are welcome but not required; applied experience and demonstrated ability to learn are valued.

#LI-JW1 #LI-REMOTE

Our Commitment

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success.

All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.