Staff Product Manager, Care Coordination

The posting, as Imagine Pediatrics wrote it

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

Families come to Imagine Pediatrics with real needs: a medication refill, a piece of medical equipment, a benefits application, follow-up after a hospital stay. As a Staff Product Manager, you’ll own the systems that make sure each of those needs is captured, has a clear owner on our care team, and actually gets delivered on. This is how we turn our care model into meaningful value for families.

AI is central to how we’ll do this at scale. You’ll decide where AI and automation can take coordination work off our care teams so they spend their time on families instead of tracking, routing and chasing work, and you’ll prove it with measured results.

Our care model blends virtual and in-home care for children with special health care needs and their families. The product you own is where care teams see what families need, pick up the work and finish it, every day.

What You'll Own

Product area: How family needs are captured, assigned, tracked and resolved across our care teams. That includes the shared view of patients and work care teams use every day; tasking and handoffs between roles; messaging with families by chat, text and email; internal care team communication; and follow-up after hospital discharges.

AI and automation in care coordination to

• capture needs from family conversations and messages
• route and assign work to the right person
• prioritize what’s most urgent
• summarize a need’s history for whoever picks it up next
• flag needs that are stalling before a family feels it

You’ll set the bar for where AI belongs, where it doesn’t, and how we measure whether it’s working.

• Primary users: Navigators, nurses, resource specialists, pharmacists and other care team members coordinating care. Families are users too, through the messages and updates they receive.
• North star: % of family needs resolved within target time. You’ll also track how quickly each need gets a named owner, how many needs stall without progress, and how much care team time goes to coordination overhead rather than to families.
• First-year outcomes:
• Every family need has a named owner and a visible status, and care teams stop working across fragmented tools.
• One shared view of the patients and work each care team owns, prioritized by what’s most urgent for families.
• AI-assisted capture, routing or prioritization in production, with a measured reduction in coordination time and no drop in quality.

Other teams depend on what you build. Outr
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are FSA; Company-funded HSA

• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

What We Live By

We’re guided by our five core values

Our Values

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.