Product Owner

The posting, as Incident IQ wrote it

Company Overview

About Us

Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose

Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission

Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Product Owner Overview

At Incident IQ, we are reinventing how software gets built. In our Full Stack Agentic Development (FSAD) model, engineering capacity is no longer the bottleneck, context is. The Product Owner is the person who eliminates that bottleneck. This role is less about managing a backlog and more about becoming the deepest source of customer understanding on the team, translating real K–12 pain points into the structured context that AI agents and developers need to build the right thing, fast.

This means spending less time in traditional Agile ceremonies and more time inside the build cycle, co-creating in real time alongside developers and AI agents, validating output as it is generated, and ensuring the team never loses the “why” behind what they are building. The right candidate brings deep empathy for K–12 customers, the precision to encode that understanding into markdown-based Vision Canvases, and the drive to prove that Human + AI + Dev produces more than the sum of their parts.

The Mindset We’re Looking For

Technical background matters less than attitude. We are looking for someone who:

• Sees AI as a collaborator, not just a tool, and is excited to plan and work inside AI environments alongside their team.
• Is energized by building new processes, not just following established ones.
• Can execute with discipline in the present while imagining and influencing a better future model.
• Communicates with precision, knowing that clear inputs to AI systems are as important as clear requirements to engineers.
• Thrives in a fast-moving, iterative environment where today’s best practice may be r

[…]
ter it quickly. In our FSAD model, POs “code” alongside developers using markdown as the programming language, directly translating design decisions into working code. A CS degree is not required; what matters is the ability to encode customer intent precisely enough that it drives correct outcomes without rework.

• Exceptional communication skills, with the ability to describe complex workflows, logic, and visual states clearly and concisely for both technical teammates and AI agents. Precision of language is a core job skill in this model, not a soft skill.
• Strong analytical skills and experience with data-driven product design and decision-making.
• Demonstrated comfort with ambiguity, fast-moving environments, and evolving processes.
• Proficiency with product and project management tools such as Asana, Azure DevOps, Jira, Confluence, or Miro.
• Genuine curiosity about AI tools and a demonstrated willingness to build new working habits around them, including hands-on experience with prompt engineering, AI-assisted workflows, and using structured markdown to drive development outcomes alongside engineering teammates.
• Experience with workflow and service management platforms (ServiceNow, BMC, etc.) is preferred but not required.

What makes Incident IQ different

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer