Portfolio Experience Director

The posting, as Industrious wrote it

ABOUT EXPERIENCE BY INDUSTRIOUS

Experience by Industrious is a workplace hospitality brand launched by CBRE, built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.

ABOUT THE ROLE

Great workplace experiences don't happen by accident. Someone sets the standard, and someone makes sure it holds. That's you.

As the CBRE Portfolio Experience Director for one of our key client accounts, you lead hospitality and experience strategy across an entire real estate portfolio. You translate the client's vision into a defined programming approach, build trusted relationships with their leadership, and run a high-performing team that delivers something people feel every time they walk in the door.

This role is strategic and operational in equal measure. You'll shape the amenity strategy, build the programming calendar, present monetization models, manage the budget, and coach the people on site, all while holding every location to the same high standard.

The best experience leaders understand that consistency is what clients remember. Everything else, the events, the lobby, the amenities, is how you earn it.

WINNING IN THIS ROLE MEANS

• The client sees their brand in every building. Programming and spaces reflect their vision and are activated with purpose.
• Tenant engagement is strong and growing, and the experience program visibly supports leasing, occupancy, and retention goals.
• Every location meets the same standard. Place Audit results improve over time, and you can point to the actions that moved them.
• Client leadership trusts you as a thought partner, and brings you into the room before decisions are made.
• Experience KPIs are defined, reported on a steady cadence, and used to make decisions.
• The portfolio budget is on plan, savings goals are met, and amenity revenue ideas are backed by real numbers.
• Your team is stable, capable, and growing, with leaders ready to step up.

YOU'LL LOVE THIS ROLE AND SUCCEED AT IT IF

• Hospitality is instinct for you. You know what a great arrival feels like, and you can teach a team to deliver it every day, in every building.
• You mix vision with discipline. You can set a strategy with a client executive in the morning and review a vendor scorecard in the afternoon.
• You lead through people. You hire well, coach directly, and build a team culture that holds when you're not in the room.
• You're comfortable with the numbers. You build a budget, manage to it, and make the case for investment with confidence.
• You influence without authority. Matrixed relationships, procurement partners, centers of excellence, and client teams don't slow you down. You bring them along.
• You stay curious about the industry. You bring the client new ideas

[…]
usted advisor and thought partner to client leadership on all matters related to tenant experience.

• Build and maintain strong relationships with client leadership and key counterparts, bringing a clear point of view on experience strategy.
• Stay ahead of industry developments and bring forward innovations and best practices that keep the portfolio competitive.
• Engage CBRE's centers of excellence and subject matter experts to support improvement and transformation efforts.
• Lead and support change management and optimization initiatives across the account.

WHAT YOU BRING TO THE TABLE

We hire for skills over pedigree, but the strongest candidates will have:

• Experience. A bachelor's degree and 8-10 years in hospitality, workplace experience, real estate, high-end retail, or a related operational field.
• Programming and amenity expertise. You've built experience programming and amenity strategy, and delivered multi-site service across a portfolio.
• Team leadership. You've led high-performing teams in complex, client-facing environments.
• Financial acumen. You can build a budget, manage to it, and make the case for investment.
• Executive presence. You're a credible thought partner to senior leaders and a direct, clear communicator with your team.
• Influence. You get results across matrixed relationships without direct authority.

COMPENSATION

The base salary range for this role is $150,000-$180,000, depending on experience.

You'll also be eligible for a 30% annual performance bonus.

CANDIDATE NOTICE

Experience by Industrious is a CBRE business. These roles are employed by CBRE. We're posting here on the Industrious careers page to reach the right candidates, but your application will be reviewed by the Experience by Industrious hiring team at CBRE and any offer will come from CBRE.

By applying, you consent to your details being shared with CBRE for the purposes of this recruitment process should you be progressed beyond initial review.