Product Manager, Payor Agents

The posting, as Infinitus Systems wrote it

Help Build the Future of Healthcare AI

Infinitus is AI communications in service of patients.

Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources.

Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes.

The Mission

At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers.

Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.

The Role

Getting a patient onto a specialty therapy depends on answers that only payors and pharmacy benefit managers (PBMs) have: what's covered, what the patient will owe, and what approvals are needed. Payor Agents are the frontier Infinitus agents that interact with payors and PBMs to handle that administrative work, driving financial transparency, access, and affordability for specialty therapies. Depending on the situation, an agent may get the answer through a digital connection, an automated call, or a live conversation, and the product's job is to choose the fastest, most reliable route. Payor Agents are a core building block of the Infinitus AI Hub, our AI-first platform for patient support.

As the Product Lead for Payor Agents, you will own the product end to end: strategy, roadmap, and day-to-day execution. You will set direction for where it should go, and you'll also get deep into what is and isn't working today: why tasks fail, which payors and PBMs behave differently, and what fix will move the numbers. You will partner closely with the AI Hub Product Manager on Hub strategy and solutions, so payor capabilities improve the outcomes the Hub drives, such as speed to therapy, accuracy, and cost. You will also partner with AI Platform PMs to enhance the Infinitus platform to meet payor agent needs for customers. This is a highly cross functional role where you work across engineering, Data, Operations, Enablement, Customer Success, and Sales.

We're looking for someone who gets energy from both altitudes: someone who can write a clear vision for where this product is headed in three years, and who is just as happy digging through
[…]
ble, startup mindset: comfortable with ambiguity and wearing several hats.

Why You’ll Love It Here

Please Note: the following benefits are for salaried employees

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)
• Competitive salary, equity, and 401(k)
• Wellness stipend & great benefits (medical, dental, vision)
• Generous PTO & parental leave
• Bi-annual offsites & a collaborative, mission-driven culture

What to Expect in the Interview Process

• Apply & meet our recruiting team
• Virtual interviews to showcase your skills
• Final onsite loop to meet the team and get to know us better
• Chat with our CEO

Curious to Learn More?

• Read our Blog https://www.infinitus.ai/blog/ to hear from Infinauts about what we’re building
• Discover how our company values (CODES https://www.infinitus.ai/careers/) guide us
• Follow our CEO, Ankit Jain https://www.linkedin.com/in/jainankit/recent-activity/all/, for industry updates

We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk!

Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Please Note: Applicants must be authorized to work in the US without employer sponsorship.