Director, Customer Success

The posting, as InfoSum wrote it

InfoSum is WPP’s privacy-first data collaboration technology, trusted by global businesses to unlock the full potential of their first-party data without risk. Its patented, cross-cloud, decentralized collaboration technology leverages advanced Privacy-Enhancing Technologies (PETs) to radically transform how companies generate audience intelligence and drive better customer experiences. As the foundational infrastructure underpinning WPP Open, InfoSum powers trusted data collaboration across every cloud, client, and capability.

Why we're hiring

The Customer Success Director (CSD) is responsible for managing a team of Customer Success Managers and Associates focused on growing the revenue from a portfolio of InfoSum customer accounts by increasing the number of data collaboration partnerships each client makes and driving regular usage of the InfoSum platform. The CSD is an expert on InfoSum use cases, regularly identifying opportunities for new use cases, building consensus among partners, and driving all parties toward implementation while resolving commercial barriers to success. The CSD also works together with the Director of Solutions Engineering to resolve technical barriers to implementation, and to design and implement process and documentation to improve day-to-day operation of clients and the InfoSum team. The CSD maintains relationships with senior contacts at clients, and is the first point of escalation for most client issues.

What you'll be doing

• Onboard, train and oversee a team of CS Managers & Associates to operate as the primary day-to-day contact for a portfolio of InfoSum customers.
• Maintain primary day-to-day ownership of a set of key clients, in some cases supported by CSMs or Associates as needed
• Act as the expert for the team under management on navigating internal processes at InfoSum to provide the best outcome for the client
• Understand the internal teams and their roles and responsibilities within WPP and WPP Media, creating complementary partnerships with other teams supporting common brand clients
• Operate as an internal & external subject matter expert on how InfoSum operates as the foundation of WPP’s vision for the complete WPP Open technology offering
• Act as a strategic advisor on commercial matters and process for creating successful Private Data Networks for WPP Media brand customers
• Advocate for clients’ needs to supporting InfoSum & WPP teams, including Leadership, Sales, Product/Engineering, Product Marketing and Partnerships.
• Track progress toward platform usage and revenue goals for CSM portfolios and advise/intervene to support closing gaps
• Establish go-to-market plans for strategic accounts and build consensus with key client stakeholders to drive adoption and resource allocation
• Support customer development of the data collaboration processes, including timelines, personnel, required legal documentation, requirements and goals for each type of use case.
• Plan and

[…]
re optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.

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$100,000 — $230,000 USD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice ( https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment ) for more information on how we process the information you provide.