Director of Partner Growth

The posting, as inKind wrote it

Director, Partner Growth & Strategy
Reports to: Chief Business Officer

Role Summary

inKind is looking for a Director of Partner Growth & Strategy to build the strategy, systems, technology, and playbooks that power our Account Management organization.

Our Account Managers own relationships with inKind's restaurant partners and play a critical commercial role—helping partners maximize their relationship with inKind, secure additional funding, add locations, renew, and grow over time. Account Managers report directly to our Regional Sales Managers, giving them strong day-to-day sales leadership, coaching, and support.

This role is designed to complement that structure.

The Director of Partner Growth & Strategy will not directly manage the Account Management team. Instead, this person will own how Account Management works : developing the processes, sales methodologies, technology, data, training, product improvements, and partner experiences that allow our Account Managers to become more effective and our restaurant partnerships to become more valuable over time.

This is a highly cross-functional role sitting at the intersection of Sales, Account Management, Product, Operations, and Technology .

The right person will approach Account Management not simply as a relationship-management function, but as a scalable growth engine. They will constantly ask: What are our best Account Managers doing differently? How do we turn that into a repeatable process? What should we automate? What should we build? What data should trigger action? And how do we make every Account Manager better?

What You'll Own

Build the Account Management Operating System

Develop and continuously improve the processes, tools, and methodologies used across the Account Management organization.

Create repeatable playbooks for key partner growth motions, including

• Renewals
• Additional funding
• New and sister-location expansion
• Partner referrals
• Slow-redemption intervention
• High-performing partner expansion
• At-risk partner recovery
• Adoption of new inKind products and offerings

Define the triggers, data, messaging, collateral, objection handling, workflows, and expected outcomes associated with each motion.

Identify what our highest-performing Account Managers do differently and turn those behaviors into repeatable practices across the organization.

Own the Partner Lifecycle

Design the ideal restaurant partner journey from initial funding through onboarding, activation, growth, additional funding, renewal, and expansion.

Determine which partner interactions should be relationship-driven, technology-enabled, or fully automated.

Build proactive, data-driven engagement strategies so Account Managers know which partners need attention, why they need attention, and the highest-value action to take next.

Partner with Sales and Operations leadership to continuously reduce friction throughout the partner lifecycle.

Improve Account Management Sales Ef
[…]
ehind a rapidly growing restaurant partner network and help define how inKind manages, grows, and serves those partnerships at scale.

Who we are

inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.

Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.

Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.

inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.

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