Credentialing and Privileging Specialist

The posting, as Jane Pauley Community Health Center, Inc. wrote it

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center , every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

Position Summary

Reporting to the Chief Human Resources Officer, the Credentialing and Privileging Specialist ensures that all licensed independent practitioners and advanced practice providers, including physicians, nurse practitioners, physician assistants, dentists, behavioral health clinicians, and other clinicians, are properly onboarded, privileged, and credentialed before providing patient care. The specialist manages the full provider lifecycle: initial credentialing, privileging, re-credentialing, onboarding, and ongoing monitoring. The role supports compliance with HRSA Health Center Program requirements, FTCA deeming standards, accreditation standards, and payer requirements. The specialist works in close partnership with the Chief Medical Officer and clinical leadership, who holds authority over clinical privileging decisions, and reports credentialing and onboarding status to senior and executive leaders.

Key Responsibilities

Onboarding

• Coordinate and track provider and clinical staff onboarding from offer acceptance through first day of patient care, in alignment with HR hiring and onboarding processes.
• Partner with Talent Acquisition, Compliance, IT, Clinical Operations, Revenue Cycle, and site leadership to ensure all onboarding steps are completed. These include, for example, employment verification, background checks, health screenings and immunizations, required trainings, EHR access, badging, orientation, and competency validations.
• Confirm that no provider begins independent patient care until credentialing, privileging, and onboarding requirements are fully met.
• Maintain onboarding checklists, identify bottlenecks, and drive timely completion to support provider start dates.

Credentialing and Re-credentialing

• Process initial credentialing applications for all providers in accordance with organizational policies, HRSA requirements, and applicable accreditation standards.
• Manage the re-credentialing cycle, ensuring every provider is re-credentialed and re-privileged on schedule (at least every two years for FTCA-covered providers, or per organizational policy and accreditation requirements).
• DEA and state-controlled substance registrations, work history, malpractice history, and hospital affiliations or admitting arrangements.
• Query the National P

[…]
ommitment to confidentiality and discretion with peer review and personnel information.

Preferred

• Experience in an FQHC, community health center, or other ambulatory setting.
• Familiarity with HRSA Health Center Program requirements, FTCA deeming, and PCMH or other accreditation standards.
• Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM), or willingness to obtain within 12-18 months.
• Experience supporting multi-site organizations through rapid growth.
• Experience coordinating onboarding with HR and building dashboards or executive reports.
• Bilingual (English/Spanish or other languages relevant to our community) is a plus.

Core Competencies

• Accuracy, thoroughness, and accountability
• Integrity and confidentiality
• Ownership of deadlines and follow-through
• Executive-level communication and reporting
• Cross-functional collaboration, especially between HR and clinical leadership
• Problem-solving and sound judgment
• Adaptability in a fast-growing, regulated environment
• Commitment to the FQHC mission of serving underserved communities

Working Conditions

• Primarily office-based, with hybrid or remote flexibility depending on organizational policy.
• Occasional travel between sites.
• Extended computer use and handling of sensitive documents.
• Higher-intensity periods around HRSA reviews, FTCA deeming renewals, audits, and rapid hiring cycles.

Why You’ll Love Working Here

• Purpose-driven work that directly impacts access to care across our communities
• Robust benefits package (medical, dental, vision) designed to support you and your family
• Generous PTO because we believe caring for others starts with caring for yourself
• 401(k) with employer contribution to help you plan for what’s ahead
• Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!