Hospitality Associate, Part-Time

The posting, as Kasa wrote it

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

The Role

The Hospitality Associate role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Hospitality Associate in the Pittsburgh market, you will have end-to-end ownership over the guest experience onsite at The Maverick location.

Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive excellent guest service and results. You will be actively communicating through text, phone, email, WhatsApp, Slack, all while prioritizing guest needs and delivering phenomenal service. Daily tasks include, but are not limited to: Checking guests in, assisting with local area recommendations, communicating and prioritizing with Housekeeping, working seamlessly with our regional GX team, identifying upsell and revenue opportunities, maintaining the lobby and hotel vibe, addressing any guest needs, touring the property and assisting guests to their unit, and delivering 5-star service to guests and other team members. A typical schedule for this role is based on business needs, including nights, weekends and holidays (we are in the hospitality industry).

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Required Attributes

• Guest-Centric Mindset: Multiple years of experience in a hospitality or service industry working backward from the guests’ needs to deliver positive experiences and interactions.
• Proactive Communicator: Delivers clear, concise, and proactive communication across teams and external partners. Leads by example in resolving misunderstandings and promoting seamless collaboration.
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Rel

[…]
e skills and attributes. The base pay is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here .

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

A Note on Recruiting & Job Scams

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.