People & Performance Program Manager (Remote - United States)

The posting, as Kasa wrote it

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Role Overview

Kasa is seeking a People Program Manager to own a defined and evolving slate of People programs, including but not limited to performance scorecards, manager training and enablement, career tracks, the annual performance cycle, and engagement measurement. This role translates strategic organizational priorities into practical, well-run programs.

This role sits within Kasa’s People team and reports to the Director of People & Performance. It’s an individual contributor, program-ownership role: hands-on, analytically strong, and comfortable building repeatable systems end to end. This People Program Manager will work closely with our Senior People Business Partner, and the two roles are intended to work in close partnership with clear swim lanes. The priorities of this role are to:

• Build programs that run without being chased. Own the systems behind how we evaluate, develop, and grow people, and use AI and automation to keep them repeatable and scalable.
• Equip managers to lead well. Give our people managers the tools and training to coach their teams, give useful feedback, and grow talent.
• Give leaders a clear view of team health. Turn People data into insights and recommendations that help us spot trends and retention risks early and act on them.

Key Responsibilities & Deliverables

Performance Scorecards & Manager Enablement

• Build performance scorecards that give managers ongoing visibility into team health and impact
• Design and run manager training and enablement programs that help managers set clear expectations, coach their teams, and grow as leaders
• Build manager capability through training, resources, and job aids on the performance process

Career Tracks

• Own the career tracks framework end-to-end, including leveling, competencies, and progression criteria across functions
• Partner with functional leaders to define what good looks like at each level and keep tracks current as roles and the org e

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PTO : Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.

• 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here .

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

A Note on Recruiting & Job Scams

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.