Global Account Manager

The posting, as Ketryx wrote it

Job Title: Global Account Manager
Work Structure: Monday - Friday; hybrid schedule

About Ketryx

Ketryx is an AI software platform that enables healthcare and life sciences companies to ship life-saving regulated products in weeks instead of years.

Exploding product complexity is burying companies in compliance paperwork and blocking innovation. Our AI software removes this friction, dissolving the historical tradeoff between innovation and compliance, and enables regulated industries to innovate at the pace of modern software.

Ketryx already touches the lives of millions of patients and powers several of the world's top MedTech companies. Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud.

Healthcare and life sciences is just the beginning for us. Automotive, aerospace, energy — if it's regulated, it's because society decided it matters. These products move humanity, shape our future, and are safety-critical. Come join us and help build the AI platform to power safe innovation.

About the Job

Ketryx is looking for a strategic, relationship-driven Global Account Manager to own and grow our most important enterprise relationships — the MedTech and life sciences leaders who already trust Ketryx to ship safer software faster. You'll be the primary point of contact for a portfolio of our largest global accounts, responsible for retention, expansion, and turning early wins into long-term, multi-year partnerships.

This isn't a support role — it's commercial ownership. You'll build multi-threaded relationships across regulatory, quality, and engineering stakeholders, identify expansion opportunities as customers roll Ketryx out to new teams and product lines, and partner closely with Delivery & Success, Support, and Product to make sure every account is realizing real value. You'll be the voice of the customer internally and the voice of Ketryx externally — across time zones, business units, and geographies.

This is the role for you if you're looking for:

• A mission with impact — where deepening a customer relationship directly means more patients reached by safer products, faster
• Ownership of a portfolio of the world's most sophisticated MedTech and life sciences organizations
• A seat at the table shaping how a growth-stage startup builds its account management function from the ground up
• A product customers already trust — you're growing proven relationships, not creating demand from scratch
• Mentorship and growth from experienced GTM leaders who invest in your long-term development

What You'll Do

• Own expansion outcomes across a portfolio of global enterprise accounts, with net revenue retention as a core metric
• Build and maintain multi-threaded relationships with economic buyers, quality/regulatory stakeholders, and end users across each account
• Ident

[…]
dition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.

Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that's why we need you!
What We Offer

• Competitive compensation
• Generous stock options possible
• Work in an exciting field with a positive impact on the world
• Opportunity to learn and grow as part of a global team
• Generous PTO for full-time

Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances

Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.

Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that’s why we need you!