IT & Systems Manager

The posting, as KH Aerospace wrote it

Kraus Hamdani Aerospace (KHA) is an aerospace company specializing in long-endurance unmanned aerial platforms for a wide variety of industries. KHA supports a number of customers to carry out missions involving aerial reconnaissance, survey, communication relay and communications provisioning. Endurance, enabled by effective design, is key to these applications and KHA aircraft utilize cutting-edge aircraft design together with on-board intelligence to deliver value for these customers.

Location: Remote, United States

Kraus Hamdani Aerospace is seeking a hands-on IT & Systems Manager to own and scale the company's internal technology environment as we continue to grow.

This is a foundational role responsible for both the day-to-day delivery of employee IT support and the development of a secure, reliable, and scalable IT infrastructure. The successful candidate will manage end-user technology, systems administration, access and identity management, hardware and software lifecycle management, IT vendors, and core business applications while continuously identifying opportunities to improve automation, security, reliability, and employee experience.

This role is ideal for someone who enjoys operating in a growing environment where they can both solve today's technical problems and build the systems and processes that prevent tomorrow's problems.

Key Responsibilities

IT Operations & Employee Support

• Serve as the primary internal point of contact for employee IT support, troubleshooting hardware, software, account, connectivity, and access issues.
• Own the employee technology onboarding and offboarding process, ensuring equipment and system access are provisioned or removed accurately and on time.
• Configure, deploy, maintain, and support company laptops, peripherals, mobile devices, and other endpoint equipment.
• Establish reliable processes for equipment procurement, configuration, shipping, recovery, replacement, and lifecycle management.
• Maintain accurate hardware, software, licensing, warranty, and asset inventory records.
• Develop service standards and escalation processes to ensure employees receive timely and consistent IT support.

Systems Administration & Identity Management

• Administer the company's core technology platforms, user accounts, permissions, groups, licenses, and application access.
• Establish and maintain scalable identity and access management practices, including role-based access, MFA, SSO, and least-privilege principles where appropriate.
• Manage employee access throughout the full lifecycle from onboarding through role changes and separation.
• Lead the planning and execution of the company's migration from Google Workspace Enterprise to Microsoft 365, including email, calendars, files, collaboration tools, identity and access considerations, data integrity, and user transition support.
• Partner with functional leaders to understand system requirements and ensure employees have appropria

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e moving between strategic planning and direct technical execution.

• Process-oriented: Looks beyond individual problems to identify and correct the process that allowed them to occur.
• Scalability-minded: Considers whether today's solution will continue to work as headcount, locations, and complexity increase.
• Ownership mentality: Takes responsibility for issues from identification through resolution rather than simply escalating them.
• Service-oriented: Understands that reliable IT directly affects employee productivity and experience.
• Security-conscious: Balances usability and speed with appropriate protection of company systems and information.
• Resourceful and adaptable: Comfortable working in an environment where processes and infrastructure are still evolving.
• Strong communicator: Can translate technical risks and recommendations into clear business language for leadership.

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EEO Statement

Kraus Hamdani Aerospace is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.