Forward Deployed Engineer (Client Solutions)

The posting, as Kraken wrote it

Help us use technology to make a big green dent in the universe!

Kraken https://kraken.tech/ powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

🏡 Where you'll fit in

Work directly with clients. Seek to understand. Be an expert on our platform. Know where to configure vs build to close a gap. Own the build and delivery of the outcome. See it through from end to end.

We’re building a small team in New York to close the gap between the needs of our clients and delivering their needs.

This is a hands-on engineering role, not a coordination role. You’ll have the ownership and responsibilities of a software engineer, alongside ownership of a client relationship. You have the ability to work confidently with clients and guide them through unfamiliar territory. That means leading discovery sessions, asking open questions and seeking to understand. You will build a deep platform knowledge in order to make sound technical decisions, build and ship those solutions, triage and fix issues and following through to make sure it delivered the outcome the client needed. You own this from end to end.

Expect a high pace environment, evolving approaches and problems without solutions. We’re looking for people who enjoy ambiguity and making progress in that environment.

🚀 What you’ll own

• Build client relationships. You will understand how clients actually work, working directly with operational teams and stakeholders to uncover friction, question assumptions and distinguish symptoms from root causes.
• Lead the client conversation. Build trust, demonstrate ideas early and challenge requests constructively. Help clients adopt Kraken’s capabilities and ways of working, recognising when changing a process is a better answer than building custom software.
• Turn unclear problems into buildable solutions. Investigate workflows, systems and data. Develop options, explain trade-offs and establish a practical path forward.
• Build and ship. Start with Kraken’s existing capabilities and configuration, and design, implement, test and release production software where changes are needed. Build solutions that fit the platform rather than create unnecessary client-specific complexity.
• Work agent-first. Use agents as a core part of investigation, development and testing. Give them useful context, direct their work and critically assess the results. You remain accountable for what ships.
• Own the outcome beyond deployment. Make sure the solution works in

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contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*