Operations Automation Specialist

The posting, as Lantern wrote it

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

Job Overview

As an Operations Automation Specialist, you will personally resolve provider inquiries — and then build the tools that make resolving them one-by-one unnecessary.

Today, resolving a provider's question well requires detailed manual auditing and review across multiple systems. It's careful work, and it doesn't scale. The data needed to answer these questions faster and more accurately already exists across our data sources — and modern AI tools give us the opportunity to bring that work together and scale it in a way we haven't yet.

You'll start by doing the job as it exists today: working real provider inquiries, learning the systems, and building the judgment that comes from firsthand experience with the problem. From there, your job shifts toward building — using AI-assisted workflows to resolve inquiries faster, surface patterns worth fixing at the root, and move providers toward getting their answers without needing to contact us at all. This is a new kind of role for Lantern, built specifically because this problem is ready for it.

This is a technical role in the lowercase-t sense: you don't need to arrive as a software engineer, and this isn't the data-analyst track either — it's for people with the instinct to spot patterns and automate them away, even without the formal technical background yet to do it at scale. For the right person, it's a deliberate stepping stone toward more technical roles at Lantern over time.

We're deliberately not writing this as a data-engineering job. Someone who already codes fluently can thrive here, but so can a business-minded person with real communication skills and the drive to build — the second profile is just as much the target as the first.

We're not narrowing this to one experience level. A recent grad with the right instincts is a big part of who we want in the pipeline — but so is someone with five or ten years of practical business experience who has been deliberately building toward exactly this kind of role. More time doing the work often means sharper pattern recognition, not a worse fit. We'll teach you the domain — you don't need to know claims or healthcare goin
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relevant experience, location, and qualifications.

About You

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT , individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.