Principal Product Manager, Agentic AI

The posting, as Legion wrote it

Principal Product Manager, Agentic AI

REMOTE, United States

JOB OVERVIEW

Legion is building AI agents that carry out workforce management work, not agents that describe it.

Much of what is presented as AI in workforce management today is a conversational layer over an existing scheduling screen. The more substantial problem — software that reasons over demand, labor regulation, and employee preferences, then acts, with a person in the loop wherever the stakes require one — remains unsolved across the category. Legion intends to solve it, and this role leads the product work to get there.

You will take an agent surface from operational research through specification, prototype, evaluation, and enterprise deployment, working hands-on throughout. You will work closely with Legion's AI Lab engineers and with our CEO, who is engaged in this work daily.

RESPONSIBILITIES AND DUTIES

Agent definition. Determine what an agent is responsible for, which tools it may call, what it must escalate, what it must never do, and what a manager sees when it acts. These decisions affect employee pay and legal compliance. Much of this work is pre-launch, so you will shape the direction rather than inherit it.

Problem selection. The hardest judgment in agentic product work is identifying which workflows suit an agent and which do not. You will spend substantial time inside customer operations — district managers, store managers, labor operations, frontline employees — and return with a ranked, defensible view of where an agent creates measurable value and where it does not.

The human-in-the-loop contract. Scheduling decisions affect income, childcare arrangements, and legal protections. For each agent action you will define where autonomy is appropriate, the escalation thresholds, how a manager overrides the system, what is logged, and how a compliance team audits the outcome. Legion treats this as a first-class design problem.

Build quality. You are accountable for what ships, not for what was specified. That means staying engaged through implementation: reviewing the build against the specification as it comes together, using the product yourself before anyone else is asked to, joining bug triage and design review, catching drift from intent while it is still cheap to correct, and holding a release when the quality is not there. Our customers experience the build, not the document. A well-written specification that produced a product managers do not trust is failed product work, and we assess it that way.

Evaluation. Build and maintain the evaluation sets that determine whether an agent is ready to ship and whether it is degrading in production — writing the cases, reviewing failure traces, setting the pass criteria. You will be the person who holds a release when the demonstration is persuasive and the evaluation is not.

Specifications. Legion uses Functional Requirements Documents as its ground-truth specification layer; release notes, enablement ma
[…]
ical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history.

• Other information such as any information you voluntarily choose to provide in connection with your job application.

How We Use Personal Information

We collect, use, share, and store personal information from job applicants for our and our service providers’ business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions.

With Whom We Share Personal Information

We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable):

• Internally : to other Legion personnel involved in the recruiting and hiring process.
• Vendors : such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable.
• Legal Compliance : when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency.
• L itigation Purposes : to seek legal advice from our external lawyers or in connection with litigation with a third party.
• Business Transaction Purposes : in connection with the sale, purchase, or merger.
• How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co .