Customer Trust Specialist

The posting, as Legora wrote it

ABOUT US

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.

2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.

Joining Legora means three things.

• We lean in: ownership over titles, outcomes over intentions.
• We fight for excellence: high standards, direct, ego-free feedback.
• We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact, pace, and raising the bar. This is the place.

The Role

Customer Trust is how Legora earns and keeps the confidence of the world's most demanding legal teams in how we handle their data, and how our AI handles it.

We are the front line for customer security, privacy, and compliance scrutiny: the team that answers the hard questions buyers, CISOs, and procurement teams ask. We own the security questionnaires (including their AI sections), the trust portal, the audit and evidence requests, and the customer-facing side of our SOC 2, ISO 27001, and AI-governance posture.

We partner closely with Information Security, Privacy and Legal counsel, and Go-to-Market to turn scrutiny into signed, renewed, and expanded relationships. Our work makes Legora easy to trust and easy to buy.

What You'll Be Doing

• Own customer trust requests end-to-end: security questionnaires (SIG, CAIQ, and bespoke), DDQs, and the security and AI sections of RFPs, delivering high-quality responses against agreed SLAs in time-sensitive sales and renewal cycles.
• Answer the AI-trust questions buyers now ask: questions on training-data handling and retention, model-provider subprocessors, data residency, and our EU AI Act, ISO/IEC 42001, and NIST AI RMF posture, coordinating with Privacy and Legal counsel on anything touching privilege or client confidentiality.
• Communicate with expertise: translate Legora's security, privacy, and AI-governance posture into clear, confident answers for customer CISOs, GCs, and procurement teams.
• Master the product and controls: develop deep expertise in Legora's platform, its security and compliance controls, and its AI supply chain, so

[…]
GRC tooling such as Vanta, Drata, SafeBase, OneTrust, Conveyor, or Loopio.

• A working understanding of cloud security and data-handling fundamentals, access, encryption, and data residency.
• Background in SaaS, AI, or legal tech environments.

WHAT'S IN IT FOR YOU

• Global collaboration: Partner with teams and clients across Stockholm, New York, London, and Sydney.
• Competitive package: Comprehensive salary, benefits, and tools for success.
• Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
• In-person environment: San Francisco office designed for ambitious builders and company provided lunch daily.
• Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision
• Multiple medical plan options via Aetna and Kaiser Permanente
• HSA or Healthcare FSA (based on plan selection)
• Dental plans via MetLife
• Vision plans via Vision Care

Family Support

• Generous parental leave
• Free access to Maven Clinic
• Dependent Care FSA
• Free One Medical membership for employees and dependents

Additional Perks

• Pre-tax commuter benefits
• Life Insurance + STD/LTD
• 401(K) with generous company match
• Unlimited PTO
• Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.