Senior Director, Agentic Engineering

The posting, as Lightspeed Commerce, Inc. wrote it

Hi there! Thanks for stopping by 👋

We’re looking for a Senior Director, Agentic Engineering to build and lead the platform, capabilities, and operating model that enable Lightspeed’s Product & Technology teams to work effectively with AI agents across the full product development lifecycle.

Reporting to the SVP, Engineering, this is a foundational leadership role with company-wide impact. You will turn rapidly evolving agentic technology into secure, reliable, and reusable capabilities that help teams discover, design, build, test, ship, and operate better products faster. Success will be measured not by experimentation alone, but by adoption and sustained improvements in product quality, engineering velocity, developer experience, and business outcomes.

Please note this role is based in the United States.

What you’ll be doing

• Define the multi-year vision, strategy, and roadmap for agentic engineering at Lightspeed, translating business and product priorities into a platform investment plan.
• Build and lead the teams responsible for shared agentic platform capabilities, including reusable agents, workflow orchestration, context and knowledge access, tool integrations, evaluation, observability, and governance.
• Create an extensible platform and paved-road experience that allows Product, Design, Engineering, Quality, and Operations teams to adopt agentic workflows without rebuilding core capabilities independently.
• Partner with Retail, Hospitality, Payments, and platform leaders on highest-value product development use cases, launch them with early teams, and scale proven patterns across Lightspeed.
• Establish a rigorous evaluation system for agent performance, output quality, reliability, security, cost, and human oversight so teams can use agents with confidence in production workflows.
• Work closely with Security, Privacy, Legal, Data, and Architecture leaders to embed responsible AI, access controls, data protection, auditability, and risk management into the platform by design.
• Define the operating model for agentic development, including standards, reusable patterns, ownership boundaries, enablement, support, and mechanisms for sharing learning across teams.
• Drive adoption and change across a global organization by helping leaders redesign workflows, build team capability, and move from tool usage to measurable operating-model change.
• Own outcome metrics for the platform, including adoption, active usage, developer and product experience, cycle-time improvement, quality, reliability, cost efficiency, and demonstrated business impact.
• Hire, coach, and develop a strong leadership and technical bench, while building an inclusive, high-performing organization with high standards for execution and learning.

What you need to bring

We’re looking for a senior engineering leader who can combine platform depth, AI fluency, product judgment, and enterprise change leadership. You should have experienc
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y engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WHERE TO FROM HERE?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

WHO WE ARE

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/.