Sr. Engagement Manager

The posting, as LightTable AI wrote it

ABOUT THE COMPANY

LightTable is an AI-powered construction document review platform built for preconstruction teams that was just named one of Fast Company's Next Big Things in Tech for 2026. We automate cross-document conflict detection across the complex, multi-party workflows that define how data centers and large commercial projects are designed and built. We recently closed our Series A led by Innovation Endeavors and are in active enterprise deployments with some of the largest GCs and data center builders in the country.

We move fast, we care about leverage, and we build with AI. We do this not just for our customers, but internally too. You'll find a hard working team that will give you an incredible opportunity to quickly grow in your career.

ABOUT THE ROLE

Bringing an enterprise customer onto LightTable is not a technical lift; it is a change management effort. Our clients have run their processes the same way for twenty years, and our job is to understand those processes deeply, co-design a new workflow with them, win executive buy-in, and bring their teams along.

As a Senior Engagement Manager, you will own our most strategic accounts: the largest general contractors and enterprise owners we work with, where the stakes, the org charts, and the expansion opportunity are biggest. You will be the orchestrator of each engagement: the person who owns the executive relationship, drives the change across multiple teams and stakeholders, and pulls in the right resources from our AEC specialists and our product and engineering teams to make each client successful. Think of it as part customer success, part management consultant, taking a product and driving real value with it.

This is a senior, high-impact seat on a team we are building now. You will carry a focused set of strategic accounts rather than a long list, so you can go deep with each client, and you will help shape the playbooks and standards the rest of the engagement team runs on.

WHAT YOU'LL DO

• Own our most strategic engagements from contract signature onward. You take the handoff from the AE, who steps back once implementation begins, and from there you are the client's primary owner, setting the tone at the executive level and making sure every experience with LightTable earns their trust.
• Drive the change management at the heart of each deployment: learn how the client has worked for the past twenty years, co-design a new workflow with them and our AEC specialists, secure executive buy-in, and train and onboard their teams to the new way of working, often across multiple regions, business units, and project teams at once.
• Align on outcomes, not just timelines. Define and communicate what success looks like for each client, tied to the specific reasons they bought LightTable, and build a shared roadmap to get there.
• Run regular check-ins that go beyond status updates. Ask the hard questions: are you seeing the results you expected? Is this work

[…]
onboarding flows, and you can talk about where it went well, and where it failed, but you fixed it.

• Consultant's toolkit: You operate like a management consultant with a product behind you. You can map a client's existing process, design a better one alongside subject-matter experts, and drive the engagement forward while pulling in resources across the business.
• AI-native approach: You have a genuine curiosity about how AI is reshaping construction and a desire to help clients adopt it. You think in systems before you think in headcount.
• Commercial instincts: You understand that this is a revenue function. You know how to spot expansion signals, account risk signals, and partner effectively with sales.
• Relationship builder: You understand that this role is about building deeper relationships across organizations. You know how to get in front of other groups within the organization to grow multi-stakeholder buy-in, up to the executive level.
• Communication: Whether you're writing a success plan for a client or a product brief for an engineer, you communicate clearly. You also know when it is best to speak in person or by phone and you take the initiative to do that.

NICE TO HAVE

• Experience working at or building within an early-stage startup.
• Experience managing or mentoring other customer-facing team members.

WHY JOIN LIGHTTABLE AI?

• Be part of building an AI-first product alongside world-class engineers and experienced founders.
• Ground-floor opportunity with meaningful equity in a fast-growing company.
• Real impact: we are partnering with some of the largest developers in the country to improve housing affordability.
• Benefits: Comprehensive healthcare, equity grants, take-what-you-need PTO, and a collaborative, mission-driven culture.

LightTable participates in the federal E-Verify program. As required, we will verify the identity and employment eligibility of all newly hired employees through E-Verify.