Director of Quality

The posting, as LILT wrote it

ABOUT LILT

AI is changing how the world communicates — and LILT is leading that transformation.

We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.

At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Dance in the customer's shoes; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation https://www.linkedin.com/company/intel-corporation/, Canva https://www.linkedin.com/company/canva/, the United States Department of Defense https://www.linkedin.com/company/deptofdefense/, the United States Air Force https://www.linkedin.com/company/united-states-air-force/, ASICS https://www.linkedin.com/company/asics/, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.

Location: Remote or hybrid, UK or US Eastern time zone

Team: Production, Quality

Reports to: SVP Operations

Direct reports: Quality Managers, Quality Coordinators

ABOUT THE ROLE

At LILT, quality is a judgment call. Two expert translations can differ and both be right, and what "good" means depends on each customer's voice, audience and risk. This role is about managing that kind of quality at scale, across AI, language models, and human verification.

As Director of Quality, you will own LILT's quality system end to end: standards, audit, compliance, procedures, continuous improvement, and the roadmap and operation of our Quality Agents. You'll help move Quality from a primarily reactive, execution-led function to a proactive, data-driven partner for customers and internal teams, with quality designed into our AI-native workflows.

You'll be the person who can run a customer audit while simultaneously improving how our AI quality checks perform. As the single Quality partner for Customer Success, Production, Research and Product, you'll turn customer requirements into measurable acceptance criteria, effective controls and better models and workflows. You'll advise customers on the right quality, cost and speed mix, including where automated, agent-verified and human-verified workflows are appropriate, with stronger assurance for high-risk and regulated content.

We're looking for a hands-on Quality leader with a solid grounding in quality management and experience putting AI to work on quality. You'll bring senior expertise in data, AI, customer advisory and process, and make sure quality work prevents recurrence rather than stopping at rework.

You might come from AI training data, legal review, clinic
[…]
r global network of professional linguists, for high-impact content that requires expert review

LILT IN THE NEWS

• Featured in The Software Report’s https://www.thesoftwarereport.com/the-top-100-software-companies-of-2024/ Top 100 Software Companies!
• LILT makes it onto the Inc. 5000 List https://labs.lilt.com/lilt-listed-on-the-2024-inc-5000.
• LILT’s continues to be an intellectual powerhouse, holding numerous patents https://patents.justia.com/inventor/john-sturdy-denero that help power the most efficient and sophisticated AI and language models in the industry.
• Check out all our news on our website https://lilt.com/news.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.