Clinical Program Manager

The posting, as Linus Health wrote it

Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health.

About the role
We are seeking a Clinical Program Manager to own strategic customer relationships and lead clinical programs that deliver measurable value. This role combines clinical and operational expertise with commercial accountability: driving adoption and program performance, retaining and renewing customer accounts, and partnering with Sales to grow existing relationships. Each Clinical Program Manager carries an assigned commercial target for their portfolio.
The Clinical Program Manager joins the account team before contract execution to align on customer goals, success measures, and delivery expectations. They own the customer relationship and coordinate delivery against defined milestones and commitments, including workflow activation, user readiness, and program performance. This role develops deep expertise in our products and capabilities to proactively anticipate customer pain points, identify barriers to adoption, and drive efficient, effective use of our solutions. They provide continuity through adoption, ongoing optimization, renewal, and expansion as customer needs and opportunities evolve.
This is a highly strategic, consultative, cross-functional role with direct accountability for account health and commercial outcomes. Clinical Program Managers know their accounts deeply, partner with Service Design on customer strategy and clinical workflow solutions, and bring together the right internal expertise while remaining the consistent customer owner.
What you'll do

• Lead clinical programs and customer engagement. Own a portfolio of customer relationships, building trust with clinical, operational, technical, and executive stakeholders. Translate customer goals into actionable account strategies, milestones, success measures, and coordinated plans.
• Drive workflow activation and clinical adoption. Work with Service Design and customer teams to understand clinical pathways and workflows, coordinate solution activation, prepare users, support change management and training plans, and address barriers to sustained adoption.
• Deliver and demonstrate value. Track utilization, program performance, customer commitments, and agreed-upon outcomes. Identify gaps, coordinate corrective action, and communicate progress and recommendations clearly to customer stakeholders.
• Continuously optimize the experience. Stay close to clinicians and other users to understand friction and evolving needs. Partner with Service Design, Support, Product, Medical, and Analytics to improve workflows, user experience, and program impact over time.
• Own ret

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hcare programs or customer relationships across clinicians, administrators, operational leaders, and technical teams.

• Strong understanding of clinical workflows, clinician adoption, and organizational change; experience with digital health or cognitive assessment technologies is a plus.
• Demonstrated ability to translate strategic objectives into concrete deliverables, track outcomes, and solve problems across teams.
• Strong communication, consultative judgment, and executive-level relationship skills.
• Commercial acumen and willingness to own customer retention and expansion; direct renewal or account-growth experience is valuable but not required for candidates with strong clinical program leadership.
• Ability to travel to customer sites as needed (Up to 30%)

The expected base salary range for this position is $125,000–$140,000 annually. In addition to base salary, this position is eligible for equity, and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day, and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including, but not limited to, relevant skills, professional experience, qualifications, geographic location, internal equity, and market conditions. The final offer may vary based on these factors.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us