Technical Account Manager

The posting, as LogicGate wrote it

About LogicGate
LogicGate is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and complia nce, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.

The GRC Market
Governance, Risk, and Compliance (GRC) is a rapidly expanding sector, with a global market size projected to reach $104.5 billion by 2031. LogicGate is at the forefront of this industry transformation, empowering enterprise professionals to navigate complex regulatory environments, manage critical uncertainty, and operate with integrity at scale.

At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply.

Technical Account Manager

About the Role

Technical Account Managers (TAMs) at LogicGate serve as the post-implementation technical experts, system architects, and strategic partners for a dedicated portfolio of enterprise customers across multiple industries. This is a highly technical, post-sales consultative role where you will map ongoing customer business processes to the customizable infrastructure of our Risk Cloud® platform. Operating as the primary single point of contact, you will drive user adoption, identify commercial account expansion pathways, and proactively insulate your book of business from churn risks by acting as a trusted GRC advisor.

What You’ll Do

• Trusted Advisor: Develop strong relationships with customers as a trusted expert on the Risk Cloud® platform, providing guidance on how to shape and mature their GRC program
• Autonomous Technical Solutioning: Serve as the hands-on technical advisor for your assigned account portfolio—independently performing custom workflow routing, advanced platform configuration, and data import architectures without relying on internal escalation resources for baseline support issues.
• Operational Rigor & Cadence: Maintain a high standard of project follow-through; facilitate highly organized customer milestones and promptly deliver comprehensive post-meeting recaps, action items, and technical next steps to all stakeholders.
• Transparent Escalation Management: Navigate complex client delivery and platform risks with transparency and integrity; execute internal escalation protocols i

[…]
LogicGate, we empower organizations to transform risk into a strategic advantage. As we continue to scale, we are looking for driven, high-performing individuals who are ready to take ownership, raise the bar, and do the best work of their careers.

Our culture is built on execution, collaboration, and a shared commitment to excellence. We believe the strongest, most innovative teams are forged by diverse perspectives. We are dedicated to fostering an inclusive environment where differences are celebrated and supported.

Global Total Rewards
We invest in our people with a comprehensive and competitive rewards package designed to support our team members across the US and the UK:

• Compensation & Equity: Competitive base salaries, variable compensation plans, and equity options.
• Health & Wellbeing: Comprehensive health, wellness, and lifestyle benefits tailored to your region.
• Time Away: Generous paid time off and annual company holidays so you can recharge and return at your best.
• Growth & Development: Continuous career advancement through structured mentorship, leadership training, and premium learning platforms.

Recognized as a top workplace by Built In, Crain’s Chicago Business, and the Chicago Tribune.

LogicGate is an equal opportunity employer committed to building a high-performing, diverse workforce. We make all employment decisions based on merit, business needs, and professional qualifications. We strictly prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital or civil partnership status, pregnancy or maternity, veteran status, or any other protected characteristic governed by federal, state, and local laws in the United States, the Equality Act 2010 in the United Kingdom, or applicable regulations in any jurisdiction where we operate.