Senior Operations Manager – Semiconductor Accounts (U.S.)

The posting, as LotusWorks wrote it

LotusWorks is an Engineering Services provider specializing in managing Commissioning, Construction Services, Calibration, Operations & Maintenance scopes of work within global manufacturing facilities. LotusWorks operates globally across EMEA and North America partnering with the world's leading manufacturers across the Semiconductor, Pharmaceutical & Biologics, Medical Device and Data Center sectors. Our team of Engineering and Technical professionals is immersed in cutting-edge technologies and innovations. LotusWorks is committed to a diverse and inclusive workplace, integral to our people-first approach.

In this role, you will own the end-to-end performance of semiconductor client accounts, with Commissioning (Cx) as the primary service line and Operations & Maintenance (O&M), QA/QC, and Construction Services as supporting scopes. You will be accountable for safe and contract-compliant service delivery, account financial performance, workforce leadership, client relationships, and account growth. This position requires a strong combination of commissioning expertise, operational leadership, financial acumen, and the ability to develop high-performing teams across complex client environments.

Responsibilities

• Serve as the senior account point of contact for client Facilities, Construction, Commissioning/Startup, Procurement, EHS, and other key stakeholders, building strong relationships at the manager and director levels.
• Lead Quarterly Business Reviews (QBRs) and monthly operating reviews covering commissioning performance, KPIs, financials, risks, staffing, service delivery, and continuous improvement initiatives.
• Own account contracts and commercial performance, including scope management, renewals, rate escalations, change orders, and ensuring scope growth is commercially captured prior to mobilization.
• Identify and pursue organic account growth opportunities, including additional commissioning phases, new sites, and adjacent O&M, QA/QC, and Construction Services scopes, while supporting proposals and RFP responses.
• Own commissioning program delivery across assigned accounts, including Cx planning, design and submittal reviews, FAT/SAT witnessing, installation verification, pre-functional and functional testing, Integrated Systems Testing (IST), deficiency management, and turnover documentation.
• Maintain consistent commissioning standards across sites, General Contractors, and contractors, including standardized test scripts, documentation, acceptance criteria, and appropriate Cx independence.
• Manage commissioning schedule and delivery risk against fab construction, startup, and tool-install milestones while maintaining required acceptance criteria and clearly escalating residual risks.
• Oversee supporting O&M, QA/QC, and Construction Services scopes in accordance with contractual requirements, including CMMS discipline, standard work, inspection programs, and construction delivery.
• Drive lessons learned

[…]
financial performance.

• Demonstrated experience leading and developing large technical teams, preferably organizations of 50–200+ employees across multiple sites or shifts.
• Strong client-facing presence with the ability to develop relationships, lead business reviews, resolve escalations, manage contractual expectations, and identify account growth opportunities.
• Strong understanding of commissioning processes, FAT/SAT, functional testing, IST, deficiency management, turnover, and commissioning documentation.
• Ability to manage complex staffing requirements, workforce utilization, succession planning, employee development, and technical training programs.
• Strong understanding of EHS leadership, cleanroom protocols, quality systems, regulatory compliance, and risk management within complex industrial environments.
• Familiarity with CMMS platforms, building automation, industrial controls, and related facility management systems.
• Strong leadership, communication, decision-making, negotiation, problem-solving, and organizational skills.
• Ability to travel between U.S. client sites as required and obtain applicable client site clearances.

Education / Licenses / Certifications

• Bachelor's degree in Engineering or related field preferred.
• Certified Commissioning Authority (CxA) through ACG or BCxA preferred.
• PMP, CFM, safety, or other relevant professional certifications preferred.
• Proof of education, licenses, and certifications will be required where applicable.

Benefits

• Medical, Dental and Vision Insurance
• Life, Short-Term, Long-Term Disability Insurance
• Training and Education Assistance
• 401k Retirement Plan
• Extra Annual Leave with Years of Service
• Maternity/Paternity Leave
• Recognition Rewards

LotusWorks is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered.