Head of Agency Operations

The posting, as Loudr Agency wrote it

About Loudr Agency
At Loudr, we’re building more than a creative agency, we’re building a team where creativity and clarity thrive together. We believe the best ideas come from collaboration, curiosity, and care for our work, our clients, and each other. Our values of Communication, Dedicated, Tenacious, Versatility and We are Loudr, guide how we show up every day: we lead with empathy, communicate with transparency, think boldly, and follow through with purpose.

If you’re someone who blends creative vision with real-world execution, who can spot a cultural moment, shape it into a story, and lead a team to bring it to life - this is your seat.

Senior Director (L4) | Build the operating engine behind Loudr’s next chapter.

• REPORTS TO: President & COO
• LOCATION: West Palm Beach, Florida
• COMPENSATION: $180,000 annual salary

THIS IS A BUILDER’S ROLE.
You will not inherit a finished playbook. You will help write it, lead it, and make it work. If you love turning ambition into action, connecting talented people, solving hard problems, and building systems that let great work scale, this seat is for you.
The Opportunity
Loudr is at a point where growth requires more than excellent individual departments. It requires one leader who can see the whole system, connect it, challenge it, and build what comes next.
This is one of the most influential leadership seats in the company. As a visible member of Loudr’s senior leadership team, you will help shape company priorities, organizational structure, and the way the agency grows. You will lead the operational performance, integration, and scalability of our delivery organization across Strategy, Creative, Media, Production, Web & SEO, Technology, Automation & AI, Project Management, and Creative Operations.
This is not a traditional project management or traffic role. You will lead leaders, make enterprise-level decisions, set standards, create visibility, and ensure Loudr delivers work that is creatively distinctive, commercially effective, and sustainably profitable.
Working closely with the President & COO, Client Services, Finance, People Operations, Technology, and discipline leaders, you will own Loudr’s delivery operating system from intake and scoping through execution, optimization, quality assurance, and learning.
Your Mandate: Build. Connect. Scale.

• Build one connected delivery engine. Create the systems, rhythms, and accountability that allow every discipline to operate as one agency.
• Lead leaders. Develop strong discipline heads, clarify decision rights, and raise the standard for ownership across the company.
• Turn growth strategy into operating reality. Translate ambition into capacity, structure, priorities, talent, process, and measurable execution.
• Create commercial discipline. Make scope, utilization, staffing, delivery performance, and margin visible enough to act on early.
• Operationalize innovation. Turn AI, automation, technology, and LVIS into daily advantag

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Technology teams.

• Strong command of agency workflows, capacity planning, resource management, utilization, forecasting, and delivery operations.
• Experience partnering with Finance on profitability, labor costs, contractor spend, staffing, forecasting, and margins.
• A working understanding of paid media, performance measurement, analytics, attribution, and full-funnel strategy.
• A track record of improving systems, processes, accountability, and organizational performance during growth or change.
• Executive presence with clear written, verbal, client-facing, and change-leadership communication skills.
• Experience implementing AI-enabled workflows, automation, or technology-enabled operations is strongly preferred.
• EOS familiarity is a plus. Jewelry, luxury, retail, or multi-location business experience is also a plus.

How You Show Up at Loudr
At Loudr, there is no spectator section. We row together.

• COMMUNICATIVE: Creates clarity, visibility, and alignment. Says the thing that needs to be said and makes sure people understand the why .
• TENACIOUS: Takes on complex challenges, stays with them, and turns good intentions into meaningful solutions.
• VERSATILE: Moves confidently across disciplines, clients, systems, and changing priorities without losing focus.
• DEDICATED: Owns Loudr’s operational health, client outcomes, and delivery success as if they were personal.
• LOUDR: Brings energy, courage, and a company-first mindset. Makes the whole agency better, not only their own lane.

Why Loudr
This is a rare chance to join a company with a strong foundation, an ambitious future, and meaningful room to build. You will have a voice, a mandate, direct access to executive leadership, and the opportunity to leave your mark on how Loudr thinks, works, leads, and delivers for years to come.
The right person will help us build something amazing: an agency that grows boldly, operates intelligently, delivers exceptionally, and never loses its humanity.