AIC Scheduler / Medical Scheduler-Coordinator

The posting, as LUX Infusion wrote it

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

See your work in a new light.

At LUX Infusion , we’re reimagining infusion care as something more human, more supportive, and more connected. We lead with compassion and clarity - helping patients feel confident in moments that matter, while giving providers and partners the trust and insight they need to deliver better outcomes.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Why This Role Matters

AIC Scheduler is responsible for coordinating the scheduling of patients across Ambulatory Infusion Center locations to support timely patient access, efficient chair utilization, a positive patient experience, and effective use of clinical capacity.
This position serves as a key connection point between patients, referral sources, intake, authorization, nursing, pharmacy/medication procurement, and AIC operations. The Scheduler proactively manages the treatment schedule, helps resolve barriers that could delay treatment,
follows up on cancellations and unscheduled patients and supports retention of patients referred to the AIC. The successful candidate combines excellent patient service with strong organization, attention to detail, urgency, and the ability to manage multiple scheduling priorities in a fast-paced healthcare environment.

What You’ll Do

Patient Scheduling & Access

• Schedule new and recurring infusion appointments according to established scheduling and clinical workflows.
• Work to schedule patients during the initial scheduling interaction whenever all requirementsnecessary to schedule are available.
• Coordinate recurring treatment schedules based on the prescribed treatment frequency.
• Contact patients requiring scheduling or rescheduling and maintain appropriate follow-up until scheduling is resolved.
• Provide patients with clear appointment information, location details, and applicable preparation instructions using approved workflows.
• Maintain accurate patient demographic and contact information within applicable systems.
• Support consistent scheduling and re

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awl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.