Medical Collections Specialist

The posting, as LUX Infusion wrote it

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Medical Collections Specialist

Schedule: Monday–Friday, 8:00 AM–4:30 PM CST
Location: Remote

See Your Work in a New Light

At LUX Infusion, we believe every part of the patient experience matters, including the work behind the scenes that keeps care moving forward.

We’re looking for a Medical Collections Specialist who brings persistence, accuracy, and accountability to reimbursement follow-up. In this role, your work will help resolve outstanding insurance claims, reduce aging balances, and support continued patient access to infusion therapy.

Why This Role Matters

Timely reimbursement is essential to maintaining continuity of patient care. As a Medical Collections Specialist , you’ll play an important role in ensuring claims are followed through to resolution and payer balances are managed effectively.

Your work will help

• Support uninterrupted access to infusion therapy
• Drive timely and accurate reimbursement
• Reduce outstanding and aging payer balances
• Strengthen collaboration across billing, pharmacy, and operations
• Ensure compliance with payer contracts, policies, and regulatory requirements
• Support a financially strong, patient-first organization

Behind every successful infusion is a revenue-cycle process that works, and this role helps keep that process moving.

What You’ll Do

As a Medical Collections Specialist, you will

• Follow up on submitted insurance claims to ensure accurate and timely reimbursement
• Manage assigned payer accounts and work outstanding balances through resolution
• Investigate denied, underpaid, and unpaid claims and determine the appropriate next steps
• Communicate directly with insurance payers to resolve claim issues and secure reimbursement
• Identify claims that were billed correctly versus those requiring correction, reconsideration, appeal, or rebilling
• Review payer contracts, coverage requirements, and reimbursement methodologies
• Collaborate with billing, pharmacy, and operations teams to resolve reimbursement issues
• Respond professionally and promptly to internal and external inquiries regarding claim status
• Maintain accurate documentation of collection activity and payer follow-up
• Stay current on billing regulations, coding guidelines, and payer policy changes
• Utilize clearinghouses and billing systems to support effecti

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OTHER REQUIREMENTS

Employees are expected to

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.