Patient Services Coordinator

The posting, as LUX Infusion wrote it

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

See your work in a new light.

At LUX Infusion , we’re reimagining infusion care as something more human, more supportive, and more connected. We lead with compassion and clarity - helping patients feel confident in moments that matter, while giving providers and partners the trust and insight they need to deliver better outcomes.

We’re looking for a Patient Services Coordinator who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day.

Why This Role Matters

This role plays an important part in helping LUX Infusion deliver a patient‑first experience - whether that impact is directly with patients or behind the scenes supporting care delivery.

In this role, you’ll contribute to work that

• Helps patients feel seen, supported, and informed
• Supports clinicians and partners through clarity, reliability, and trust
• Moves work forward in a growing, clinician‑led organization focused on better outcomes

Everything we do connects back to real people navigating complex healthcare journeys - and this role helps make that journey brighter.

The Patient Services Coordinator serves as a central point of contact for patients, caregivers, and referring providers, helping to ensure a welcoming, seamless, and supportive experience throughout the patient journey. This position is responsible for front-end operational coordination, including scheduling, registration, insurance-related administrative support, patient communications, and visit flow. In addition to core administrative responsibilities, the Patient Services Coordinator plays an important role in supporting the overall patient experience within the infusion center. This includes helping maintain a calm, organized, and hospitality-driven environment; providing non-clinical support for patient comfort; and communicating effectively with the clinical team to promote efficient, compassionate care. This role is essential to upholding the luxurious, patient-centered service standards that define LUX Infusion.

What You’ll Do

Responsibilities include

• Greet patients, caregivers, and visitors warmly and professionally upon arrival, creating a positive first impression and a welcoming environment.
• Manage patient check-in and check-out processes, including verifying demographic and insurance informa

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awl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.