Repair Coordinator

The posting, as Lyft AV Depot wrote it

About Flexdrive

Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. Our Nashville depot is the first proof point in a multi-market expansion, and we're building the team to sustain and scale it.

The Opportunity

Reporting to the Service Lead, Flexdrive is seeking a decisive and security-conscious Repair Coordinator to own the complete repair and parts lifecycle for our 24/7 AV operations — from the initial intake of a vehicle requiring service, through parts procurement and consumption, to the vehicle's final release back into the active fleet. This role is the central hub for service workflow, technician support, and inventory infrastructure: coordinating work assignments, comprehensive vehicle information, and correct parts availability to minimize vehicle downtime and uphold the high availability standards required for an autonomous fleet. The Repair Coordinator directly impacts the operational efficiency, inventory accuracy, and reliability of Flexdrive's AV deployment.

This position offers unique exposure to cutting-edge AV technology and supply chain management in a highly regulated environment. The role requires someone who can balance operational efficiency with uncompromising security standards, provide 24/7 support coverage, and maintain perfect inventory accuracy. If you excel at detailed inventory management, shop-flow coordination, and thrive in mission-critical operations, we encourage you to apply.

Work Schedule & Shift Availability

AfterNoon and Overnight Window Shift Pattern

• We are currently hiring for both the Afternoon and Overnight shifts!
• This role supports 24/7 AV depot operations and requires availability to work Afternoon window shifts, with hours scheduled between 12:00pm - 11:00pm.
• Overnight shift works with hours scheduled between 9:30pm - 7:00am.
• Specific shift times and schedules will be determined based on operational needs and business requirements.
• Schedules will include weekends and holidays based on depot operational requirements.

Responsibilities

• Work Order & Repair Cycle Management
• Repair Order Processing: Initiate work orders from diagnostics, inspections, and automated alerts; assign work to technicians based on skill, workload, and depot priorities; close completed repairs after verifying labor, parts, and "Three Cs" (Complaint, Cause, Correction) documentation in the fleet management system.
• Cycle Time & Labor Oversight: Track vehicle downtime against SLAs, escalate stalled repairs (parts delays, diagnostic challenges), and review technician time against standard repair times to flag training needs.
• Technician Liaison: Communicate repair priorities, parts availability, and work order status between operations and maintenance team

[…]
best practices (FIFO, cycle counting, ABC analysis)

Experience

• High school diploma or equivalent required; Associate degree in Supply Chain, Logistics, Business, or related field preferred.
• 2+ years of experience with Shop Management Systems (SMS) or Fleet Management Systems and with ERP systems (SAP strongly preferred), including creating estimates, managing WIP (Work in Progress), inventory transactions, cycle counting, and reporting.
• Demonstrated experience managing high-value or sensitive inventory with strict security requirements.
• Strong attention to detail with a proven track record of maintaining high fleet availability and inventory accuracy (98%+) while meeting Repair Cycle Time SLAs.
• Experience with automotive parts nomenclature, identification, and handling procedures preferred.
• Physical capabilities including the ability to lift up to 50 lbs unassisted, maneuver heavy automotive components (100+ lbs) using pallet jacks, team lifts, or other material handling equipment, stand/walk for extended periods, and operate material handling equipment.
• Forklift Certification: Willingness to obtain and maintain OSHA-compliant forklift certification (sit-down/stand-up) within 30 days of hire. Current valid forklift certification and prior heavy-part handling experience is a plus.
• Valid driver's license with clean driving record for travel between locations.
• Flexibility to work various shifts and provide on-call support during nights/weekends as needed.

Benefits

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• Salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program