Lead Manager, Sustainer Giving

The posting, as Make-A-Wish America wrote it

Who We Are

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Location

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.

Position Summary

The Lead Manager, Sustainer Giving leads the strategy and growth of Make-A-Wish’s recurring giving program. The role is responsible for transforming the program from a largely passive enrollment model into an actively managed fundraising program that systematically acquires new sustainers, retains and reactivates existing sustainers, and grows donor value over time.

The Lead Manager owns the national sustainer strategy and program roadmap and is accountable for overall program performance. The role identifies campaign strategies, investment opportunities and audience priorities and partners with Integrated Fundraising channel managers, agency partners and cross-functional teams to plan and execute fundraising campaigns across direct mail, paid media, email, SMS and telemarketing. Success requires strong strategic judgment, analytical capability and the ability to align partners around shared goals without direct authority over channel execution.

Core Responsibilities

Audience Strategy & Program Development

• Develops and owns the annual national sustainer giving strategy and program roadmap, including acquisition goals, retention and reactivation targets, upgrade milestones, stewardship priorities and investment recommendations.
• Establishes audience segmentation frameworks that drive differentiated messaging and treatment strategies across the sustainer lifecycle, from first gift through long-term retention, reactivation and upgrade.
• Identifies opportunities to grow the active sustainer base through channel-specific acquisition, conversion of one-time donors and new prospect audiences; brings prioritized recommendations to channel managers and agency partners for integrated execution.
• Partners with the Senior Manager, Midlevel Giving to define the giving threshold and experience for sustainers transitioning into the midlevel program and ensures a seamless, coordinated donor journey.
• Monitors recurring giving trends and brings forward relevant best practices, innovations and investment opportunities to guide program evolution.

Cross-Channel Execution & Stakeholder Alignment

• Translates the sustainer strategy into clear, channel-specific briefs and

[…]
in a cross-functional or matrixed environment where results depend on collaboration and influence across teams.

• Experience managing or collaborating with external agencies or vendors required.
• Prior experience in a nonprofit organization preferred.

Working Environment

• Ability to thrive in a fully remote work environment.
• Some travel required, up to 10%.
• May occasionally require work outside of the traditional Monday through Friday work week, including evenings and weekends.

This Role's Hiring Range
$70,000 — $85,400 USD

What We Offer

Benefits

• Comprehensive benefit package, effective day 1 : Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires

Time Off

• Competitive PTO starting at 15 days, with enhanced time off for senior roles
• 10 Sick Days
• 11 Paid Holidays
• 2 Volunteer Days after one year of service
• 2 Personal Days accrued annually
• Parental Leave

Also...

• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
• Monthly premiums paid for the employee for vision, dental, and short/long term disability.

We are committed to creating an accessible and inclusive workplace. If you require an accommodation at any stage of the application process, please email hr@wish.org. We are happy to review your needs.