Senior Product Manager (Brands)

The posting, as Manychat, Inc wrote it

WHO WE ARE 🌍

Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.

Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.

We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.

New York City · Hybrid (in office 2 days a week to start) · Reports to the Product Director, Manychat for Brands

WHO WE'RE LOOKING FOR 🌟

Manychat for Brands is Manychat for influencer marketing.

Influencer marketing has always built awareness. We're making it drive action too. Brand teams and influencer agencies use Manychat for Brands to run DM automation across their whole creator roster. When someone comments on a creator's post to get a link, it lands in their DMs automatically. No more losing interested people at "link in bio."

That gives teams something reach and conversion reports have always skipped: which creators and which posts are actually creating interest. They launch campaigns across dozens of creators, see what works, and double down on the partnerships that bring them customers, not just views. For the creators, brand collaborations become plug-and-play, and the value they generate becomes provable.

The product is young. It went from an idea to live campaigns with design partners and our first customers in a matter of months, and we're now turning that MVP into a product customers love. Those customers and their creators are mostly in the US, and they need someone here who knows the product inside and out and can move it forward with them.

That's this role. You'll be the main point of contact for our US customers and a builder on the core of the product, working directly with the Product Director, our design director, another senior PM, and a small engineering team mostly based in Barcelona.

We're looking for someone who'd rather build than sit in meetings all day. You've started something of your own or been early at a startup. You have an active GitHub. You're curious enough to go figure out how something works instead of waiting for someone to explain it. And you can take a customer conversation on Monday and have a prototype in front of them by Thursday.

WHAT YOU'LL DO 🚀

BE THE PRODUCT'S FRONT LINE IN THE US

• Lead onboarding for new brand and agency customers on the US side. Today that's white-glove: kickoff calls, account setup, and getting their teams and creators live.
• Be first in every shared Slack channel with our design partners and customers. Answer questions, chase down creator issues, and turn what you hear into prioritized work.
• Join sales conversations as the product expert when it helps a deal move forward.
• Keep a current, evidence-based picture of where customers get stuck and what they'd

[…]
built it.

Curious what we look for in product managers? Our Product Director wrote it down: What I look for in product managers now https://aaronroy.com/what-i-look-for-in-product-managers-now/.

WHY THIS ROLE IS SPECIAL ✨

Build a product line from the ground floor. Manychat for Brands is early. What you build in your first year will define what it becomes.

Know your customers by name. You won't read about customers in a quarterly report. You'll be in their Slack channels and on their kickoff calls.

Startup pace, platform reach. A small team moving at founder pace, backed by a platform serving more than 1.5 million customers.

Real ownership. Few layers between you and a decision, and a team that expects you to build.

WHAT WE OFFER 🎁

We believe great work happens when people have the support, flexibility, and opportunities they need to thrive.

• Hybrid work model.
• Relocation support.
• Comprehensive health insurance.
• Professional development budget for training, conferences, and continuous learning.
• Generous vacation policy.
• Flexible benefits package.
• Free meals and snacks.
• Team events, wellness initiatives, and opportunities to connect with colleagues.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.