Customer Success Lead

The posting, as Marble Health wrote it

ABOUT MARBLE

Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform to unlock access to care today and raise the standard of care for tomorrow.

Last year, 1 in 10 teens attempted suicide. At the heart of this crisis is a severe lack of access to quality, affordable care. When kids can't get help, problems compound and preventable tragedies follow. Marble partners directly with school counselors to get students into care quickly by connecting them to licensed therapists through the insurance coverage they already have, with no waitlists.

We're an early-stage, fast-moving team. The people who join now will shape how we build and what we build.

ABOUT THE ROLE

As we expand into new states and deepen existing partnerships, our success depends on strong, trusted relationships with school counselors. As a Customer Success Lead at Marble, you'll own a portfolio of school partnerships end-to-end — and help turn your learnings into a strong foundation on which to scale the function.

You'll bring a consultative, sales-minded approach to every partnership: by building trust with counselors, you help us reach more students and grow Marble’s impact on students’s lives. You help define key growth and engagement metrics that help us understand whether our school portfolio is healthy, and hold yourself to a high standard meeting or exceeding these targets. You'll not only be the day-to-day operational backbone for your schools, but a strategic thought partner to them when tackling the youth mental health crises and supporting their students.

No two days look the same. In one moment you might be on the phone supporting a counselor navigating a sensitive family situation, in the other you are defining a new playbook on how to create a more delightful counselor onboarding experience. You are the voice of the customer at Marble, and collaborate closely with other internal teams to help us work better every day - from defining new product features to helping our Clinical Operations run more smoothly. Your judgment, empathy, and strategic thought leadership will make a direct difference in Marble's growth and in the lives of the students you help reach care.

This role is hybrid, with three days per week in our SoHo, New York City office.

WHAT YOU'LL DO

• Own a portfolio of strategic school and district partnerships end-to-end — serve as the primary point of contact for school counselors, ensuring consistent, high-quality support and delivery
• Build deep relationships with school stakeholders, and proactively identify opportunities to better support the students they serve
• Drive growth within your portfolio by helping counselors identify more students who could benefit from care - and help define how we operate as a team to grow referral volume
• Define new playbooks, metrics, and dashboards to ensure we keep our schools healthy and prioritize our time ef

[…]
ingful

• Greenfield opportunity to build something from the ground up, with leadership support and a clear growth path
• Small, experienced team that moves fast and takes the work seriously
• Competitive compensation, benefits, and equity

COMPENSATION

Marble offers competitive compensation for this role. Compensation includes a base salary, bonus, equity, and full benefits.

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EQUAL OPPORTUNITY EMPLOYER

Marble Health is an equal opportunity employer committed to building an inclusive workplace. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, national origin, protected veteran status, disability, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Marble Health is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with the Americans with Disabilities Act (ADA), Title VII of the Civil Rights Act, and other applicable federal, state, and local laws. Reasonable accommodations may be provided during the application, interview, and onboarding process, unless doing so would cause undue hardship. If you need to request an accommodation, or need assistance completing the application process, please contact Anthony Fowler by email at anthony@marblehealth.com.

FAIR CHANCE HIRING

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local fair chance and ban-the-box laws, including the New York City Fair Chance Act. Marble Health will conduct individualized assessments of criminal history only after a conditional offer of employment has been extended, and only to the extent permitted or required by applicable law.