Bilingual Account Manager (Mandarin/English) | Semiconductor Industry

The posting, as Marketech International Corporation USA wrote it

About Us

Founded in 1988, Marketech International Corp. (MIC) is a global technology and engineering company supporting semiconductor, high-tech manufacturing, cleanroom, and mission-critical facility projects. MIC provides turnkey facility integration solutions, including cleanroom and MEP construction, DI water, gas and chemical supply systems, wastewater treatment, facility monitoring and control systems, installation, and maintenance services.

Through Marketech International Corporation USA, we support major semiconductor and industrial projects across the United States.

Job Overview

Marketech International Corporation USA is seeking a customer-focused and results-driven Account Manager to oversee assigned customer accounts within the semiconductor and high-tech construction industry.

The Account Manager will serve as the primary business contact for assigned customers and will be responsible for strengthening customer relationships, understanding project and material requirements, coordinating quotations and orders, identifying growth opportunities, and ensuring customer commitments are successfully delivered.

This position works closely with customers, vendors, Procurement, Project Management, Operations, Warehouse, Finance, and other internal departments throughout the full account and order lifecycle. The Account Manager will also monitor account activity, support pricing and quotation development, resolve escalated concerns, and maintain visibility into upcoming customer needs and project opportunities.

The ideal candidate has experience in account management, business development, customer relationship management, sales support, procurement, or project-based operations. Success in this role requires strong communication, commercial awareness, organization, problem-solving, and consistent follow-through.

Key Responsibilities

Account Management and Customer Relationships

• Serve as the primary point of contact for assigned customer accounts.
• Develop and maintain strong, long-term relationships with customers and key project stakeholders.
• Build a detailed understanding of each customer’s operations, projects, material needs, timelines, and service expectations.
• Conduct regular customer follow-ups and account reviews to discuss open orders, upcoming requirements, project status, and potential concerns.
• Monitor customer satisfaction and address issues before they affect project delivery or the overall business relationship.
• Coordinate internal resources to ensure customer questions, requests, and concerns are addressed accurately and promptly.
• Maintain complete records of customer communication, account activity, project requirements, and follow-up actions.

Account Growth and Business Development

• Identify opportunities to expand products, services, and project support within existing customer accounts.
• Develop account plans that support customer retention, revenue growth, and long-term business partner

[…]
egic account management

• Customer relationship development
• Account retention and growth
• Business development
• Customer needs assessment
• Quotation and proposal coordination
• Pricing and commercial awareness
• Vendor communication and negotiation
• Material procurement support
• Order and delivery management
• Project coordination
• Sales forecasting and reporting
• CRM and ERP system awareness
• Cross-functional collaboration
• Customer issue resolution
• Risk identification and escalation
• Professional communication
• Organization and prioritization
• Attention to detail
• Accountability and follow-through

Work Environment

This position is primarily performed in an office and project-support environment within the semiconductor, engineering, construction, and manufacturing industry. The Account Manager will communicate regularly with customers, vendors, project managers, procurement teams, warehouse personnel, operations teams, finance personnel, and company leadership.

The role requires frequent computer use, phone and email communication, document preparation, customer meetings, quotation and order tracking, and coordination with internal and external business partners. Occasional travel to customer locations, vendor facilities, or project sites may be required based on business needs.

Benefits

• 100% employer-paid Medical, Dental, Vision, Life, and Short-Term Disability insurance for the employee
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• 401(k) Plan

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by applicable law, regulation, or ordinance.