Security Account Manager

Marksman Security LLC · Chandler, Arizona

Posted by Marksman Security LLC on their careers site · View the original posting

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Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Site Manager – High-End Security

Position Overview

We are seeking an experienced, highly professional, and customer-service-oriented Site Manager to oversee security operations at a prestigious, high-end property. This individual will be responsible for maintaining the highest standards of security, professionalism, and guest services while ensuring the property operates in a safe, welcoming, and secure environment.

The ideal candidate will possess strong leadership abilities, exceptional communication skills, and a polished professional presence. This role requires someone who understands that security in a luxury environment extends beyond traditional security responsibilities and includes providing an elevated concierge experience.

The Site Manager will serve as the primary point of contact for security personnel, property management, tenants, and visitors while ensuring all security procedures and operational expectations are consistently maintained.

Essential Duties and Responsibilities

Professional Conduct and Guest Services (Concierge Focus)

Exemplary Professional Presence: Maintain a consistently polished, professional appearance and immaculate uniform, serving as a positive and credible first impression for the property.

Proactive Engagement: Act as a primary point of contact for building occupants and guests, providing proactive assistance, clear directions, and timely information with an outgoing, engaging, and hospitable demeanor.

Tenant Relations: Professionally and promptly assist tenants with building-related inquiries, access issues, and security concerns, establishing positive rapport and escalating complex matters as necessary.

Visitor Management: Efficiently manage visitor sign-in/sign-out procedures, verify identities, issue temporary badges, and announce guest arrivals in accordance with established security protocols.

Customer Service Excellence: Consistently deliver exceptional customer service while maintaining discretion, professionalism, and confidentiality when interacting with tenants, VIP guests, and property representatives.

Site Management and Leadership

Daily Operations: Oversee daily security operations to ensu
[…]
izational, and problem-solving abilities.

Professional appearance, demeanor, and communication skills.

Ability to manage personnel, coordinate schedules, and oversee daily operations.

Proficiency with computers, email, digital reporting platforms, and security systems.

Ability to remain calm, professional, and decisive during emergencies and high-pressure situations.

Strong written and verbal communication skills.

Ability to maintain confidentiality and exercise sound judgment.

Must meet applicable state security licensing requirements.

Ability to work a flexible schedule as required by site operations.

Compensation and Benefits

We believe in investing in our employees and providing opportunities for professional growth and advancement.

Compensation

Competitive compensation based on experience and qualifications.

Bi-weekly pay.

Employee performance incentives and rewards.

Employee referral bonus program.

Benefits

Medical, dental, and vision insurance.

Short-term disability coverage.

Critical care and hospital indemnity coverage.

Complimentary life insurance.

Pet insurance.

Legal assistance and guidance.

Identity theft protection.

Employee Assistance Program (EAP).

Paid time off.

Paid on-the-job training.

Professional Development and Employee Recognition

Career advancement opportunities.

Continuous learning opportunities through our Learning Management System (LMS).

Professional growth and development opportunities.

Employee recognition events.