Director, IT Operations and Infrastructure

The posting, as Marqeta wrote it

We are seeking an experienced technology operations leader to serve as Director, IT Operations, responsible for delivering reliable, scalable IT services that power day-to-day business operations. This role leads global helpdesk operations (including VIP IT support) and corporate information technology including hardware asset management, endpoint engineering, and collaboration software. The Director, IT Operations ensures our employees have the tools, support, and infrastructure they need to be productive and secure. The ideal candidate is comfortable operating as player-coach and can in the same day work to assess strategic outlook for the team while helping to close complex tickets.This role reports to the Chief Information Security Officer.

This role is 3 days per week hybrid from our office in Oakland, California. We'd love for you to join us!

The Impact You’ll Have

IT Service Delivery & Client Infrastructure

• Lead helpdesk operations and VIP IT support functions, setting service level standards and driving a high-quality end-user experience
• Own incident management and escalation processes for platforms managed by IT Operations to ensure timely resolution and continuous improvement of support operations
• Define and execute an end-user compute strategy encompassing endpoint hardware lifecycle management (laptops, AV/teleconference equipment, and VDIs), including imaging, deployment, MDM, patch management, asset inventory, procurement planning, and budget forecasting
• Lead endpoint engineering to design and maintain standardized device configurations at scale, managing MDM platforms for security compliance, software deployment, and policy enforcement — partnering with the security team on endpoint health, vulnerability management, and compliance posture

Corporate Collaboration & SaaS Engineering

• Own the strategy, roadmaps, engineering, administration, and support of core collaboration and productivity platforms including Google Workspace, Slack, Box, Jira, and related SaaS tools
• Collaborate with AI enablement functions to incorporate enterprise AI strategy with collaboration and productivity platforms
• Ensure platform integrations, reliability, and adoption across the organization

Global Team Leadership & Organizational Development

• Build, mentor, and lead high-performing teams across IT operations and geographies
• Foster a culture of operational excellence and continuous improvement, underpinned by strong customer service, process documentation, knowledge management, and team capability development

Who You Are

Education & Certifications

• Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field
• Relevant industry certifications such as ITIL, CompTIA, or cloud/endpoint platform certifications (Google Workspace Admin, Jamf, Microsoft Intune, etc.)

Experience Requirements

• 8+ years of progressive IT experience with 3+ years in a people manageme

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loyer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form https://forms.gle/Nx79JaH22WR94nBh7 with your specific accommodation request.

Marqeta cares about your privacy. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice https://www.marqeta.com/company/applicant?_gl=1*vqpey*_up*MQ..*_ga*MTY0ODUzMjE0NC4xNzg1ODY3Nzg5*_ga_FT9GKGF00J*czE3ODU4Njc3ODgkbzEkZzEkdDE3ODU4Njc3OTIkajU2JGwwJGgw. Additional information for California residents can be found here https://www.marqeta.com/applicant?_gl=1*vqpey*_up*MQ..*_ga*MTY0ODUzMjE0NC4xNzg1ODY3Nzg5*_ga_FT9GKGF00J*czE3ODU4Njc3ODgkbzEkZzEkdDE3ODU4Njc3OTIkajU2JGwwJGgw#1lOHLMWCqwzsMvVd1FY1XD.

To keep our interview process fair and consistent, we ask that all candidates join video interviews with their camera on.

Notice on Use of AI in Recruitment
We may use artificial intelligence (AI) tools in our recruitment processing consistent with the requirements of applicable laws. For more information, review our AI notice here https://jobs.ashbyhq.com/marqeta-inc/automation-notice.