Product Manager, Dashboard & Enterprise Operational Platforms

The posting, as Marqeta wrote it

We are seeking a Product Manager for Marqeta's Dashboard & Enterprise Operational Platforms to support the strategy, development, and evolution of the systems that power financial operations at scale.

This role owns the Dashboard, the core operational interface used by customers, bank partners, and internal teams to manage card programs, investigate transactions, handle disputes, and monitor performance.

You will support the development of tooling that enables operations teams to run financial products efficiently and securely, transforming complex workflows into intuitive, scalable systems. This includes opportunities to introduce AI-driven automation, improve operational visibility, and reduce manual effort across the platform.

You'll work cross-functionally with Engineering, Design, Risk, Compliance, CX, and Data teams to deliver impactful solutions that sit at the center of how Marqeta operates.

We work Flexible First https://www.marqeta.com/blog/2022/05/10/flexible-first. This role can be performed remotely only in one of our National locations, which you can review here https://www.marqeta.com/company/salaryzones.

The Impact You'll Have

• Support the roadmap for the Marqeta Dashboard and enterprise operational platforms
• Contribute to tools that streamline workflows across card and account management, transaction investigation, disputes and servicing, and operational controls
• Develop dashboards and reporting that provide operational visibility
• Design systems that support secure, compliant financial operations (identity, permissions, governance)
• Integrate with enterprise systems (CRM, case management, support tooling, data platforms)
• Identify opportunities for AI-assisted workflows to improve efficiency
• Partner with Engineering and Design to ship intuitive, workflow-driven experiences
• Translate operational pain points into scalable product solutions

Who You Are

• 3-5+ years of product management experience
• Experience building tools for operations teams (support, risk, disputes, program management)
• Experience with operational dashboards, case management systems, or support tooling
• Experience with disputes, fraud, or compliance-related workflows
• Familiarity with enterprise platforms such as Salesforce, Zendesk, or ServiceNow
• Ability to define strategy, prioritize roadmaps, and drive execution
• Experience working closely with Engineering and Design on complex systems
• Excellent communication and stakeholder management skills
• Experience building enterprise software or operational platforms
• Good at simplifying complex workflows into clear product solutions
• Operate comfortably across technical, operational, and business stakeholders and in fast-moving regulated environments.
• Solid product judgment and can balance customer needs, compliance, and technical constraints
• Thrive in cross-functional environments and take ownership of your scope and energized by impro

[…]
loyer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form https://forms.gle/Nx79JaH22WR94nBh7 with your specific accommodation request.

Marqeta cares about your privacy. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice https://www.marqeta.com/company/applicant?_gl=1*vqpey*_up*MQ..*_ga*MTY0ODUzMjE0NC4xNzg1ODY3Nzg5*_ga_FT9GKGF00J*czE3ODU4Njc3ODgkbzEkZzEkdDE3ODU4Njc3OTIkajU2JGwwJGgw. Additional information for California residents can be found here https://www.marqeta.com/applicant?_gl=1*vqpey*_up*MQ..*_ga*MTY0ODUzMjE0NC4xNzg1ODY3Nzg5*_ga_FT9GKGF00J*czE3ODU4Njc3ODgkbzEkZzEkdDE3ODU4Njc3OTIkajU2JGwwJGgw#1lOHLMWCqwzsMvVd1FY1XD.

To keep our interview process fair and consistent, we ask that all candidates join video interviews with their camera on.

Notice on Use of AI in Recruitment
We may use artificial intelligence (AI) tools in our recruitment processing consistent with the requirements of applicable laws. For more information, review our AI notice here https://jobs.ashbyhq.com/marqeta-inc/automation-notice.